Case Manager II - School Liaison

Overview

Pay: $24.04/hour (additional $2,000 annually for fluency in eligible languages)

The Behavioral Health (BH) Case Worker
- School Liaison will work closely with local school districts to help family members navigate through educational and school-related concerns and needs, as well as works with school districts to identify family members who may be in need of family support. The Case Worker-School Liaison shall serve as a resource to families, schools, and the community in improving overall student attendance and graduation rates, reducing truancy rates, identifying systemic issues, barriers, trends and needs, networking and disseminating information, designing solutions and expanding system capacity.

The Case Worker-School Liaison is also responsible for providing direct case work/case management services including service eligibility determination, services plan development, service coordination, resource development, and advocacy. The Case Worker should attend to risk issues, documentation of care, timeliness of documentation, professionalism, caseload expectations, and administrative issues related to providing services.

• The Behavioral Health (BH) Case Worker
  - School Liaison will work closely with local school districts to help family members navigate through educational and school-related concerns and needs, as well as works with school districts to identify family members who may be in need of family support.
• The Case Worker-School Liaison shall serve as a resource to families, schools, and the community in improving overall student attendance and graduation rates, reducing truancy rates, identifying systemic issues, barriers, trends and needs, networking and disseminating information, designing solutions and expanding system capacity.
• Provide the highest-quality care to clients in keeping with best-practice, agency standards, and the directives of the position. Practice within the ethical guidelines; maintain privacy and HIPAA standards.
• Compose oneself with professionalism, ethical practice, and compassionate regard for consumers/clients. To this end, the case worker should demonstrate competency, reliability, honesty, integrity, respectfulness, continued learning, positivity, mutual support, effective collaboration, active listening, and attention to the responsibilities of the job. The case worker should dress neatly, professionally, and appropriately to the situation. The case worker should communicate orally with etiquette, honesty, respectfulness and composure;
  
  written communication should demonstrate professional writing skills and be in keeping with the policies and procedures of the agency.
• Document all services in the required data entry system (e.g. agency Electronic Health Record, Virtual Gateway, CRM), in keeping with established time frames, best practices, and through required forms/documents. Maintain other documentation particular to specific positions as needed (e.g. data associated with grants). Respond to Quality Management and Utilization Review protocols and alerts.
• Ensure that any issues or concerns related to risk (client risk, staff risk, facility risk, and/or programmatic risk) or ethical misconduct are immediately brought to a supervisor, assistant director, director or other licensed senior staff member.
• Provide services such that the following values are embedded in practice:
  o Promote client-centered care that adheres to best practice standards and recognizes “client voice and client choice,”
  o Recognize the multiple perspectives of clients and their caregiving system,
  o Be cognizant of issues of inclusion, equity and diversity of people that might otherwise be marginalized or oppressed.,
  o Utilize active and reflective listening as well as the exchange of feedback,
  o Orient oneself in a strengths-based approach,
  o Develop an understanding of the impact of trauma and substance abuse,
  o Provide positive regard, empathy, curiosity, respect, and professionalism,
  o Establish and maintain clear expectations and boundaries, and o Remain cognizant of and proactive about any issues of safety / risk.
• Attend and participate in a variety…