Customer Experience Associate

For more than two decades, Premier Financial Services has been recognized within the automotive industry as an innovator and nationwide leader in lease financing of new and previously owned exotic, vintage and luxury vehicles. We finance cars purchased through authorized and independent dealers, and through private party transactions and auctions. Premier Financial Services is a wholly owned subsidiary of 1st Financial Bank USA.

Job Title: Customer Experience Associate

Location: Southbury, Connecticut - Full-Time On-Site Position

High Standards. Exceptional Service. Driven By Trust.

The Customer Experience Associate plays a key role in keeping our luxury and exotic vehicle portfolio running smoothly. From insurance coordination to customer support, you’ll help ensure every detail behind the scenes matches the premium experience we deliver on the road.

If you’re detail-obsessed, customer-focused, and thrive in a fast-paced environment, this role puts you right in the driver’s seat.

• Deliver white-glove service to our customers- every interaction counts.
• Update and maintain lessee information with accuracy and discretion.
• Answer phone calls and emails from clients. Resolve issues with professionalism and confidence.
• Assist with managing vehicle insurance details, including pending cancellations and follow-ups with agencies.
• Participate in weekly team meetings and collaborate across departments.
• Support daily Account Services operations, including registrations, fines, payoffs, and ACH setup.

• Clear, confident verbal and written communication skills.
• A calm, solutions-first mindset- even under pressure.
• Proficiency with Microsoft Office and standard office tools.
• High integrity and respect for confidentiality.
• The ability to move fast without missing the details.

We offer competitive benefits, unwavering support, and an environment where you are empowered to thrive personally and professionally. This includes generous PTO, a stocked kitchen, monthly lunches, team celebrations and an incentive program.

Premier Financial Services is an equal opportunity and affirmative action employer.

All qualified applicants will receive consideration without regard to their race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

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