Service Delivery Manager

Introduction

A career in IBM Consulting is built on long‑term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success.

You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

The Cloud Service Delivery Manager is a key member of the CSDM team. The CSDM team works with the delivery team during implementation and after go‑live and will route questions to the proper groups in Oracle.

• Conduct regular governance meetings to review open issues and elevate support requests, answer questions, provide metrics on support and change requests, and elevate solutions to problems
• Assist with coordinating upgrade and migration plans, when necessary
• Provide information on planned maintenance activities
• Update on future product planning and enhancements
• Guide users on navigating the Oracle Support Cloud portal
• Route feedback to the appropriate team to affect changes to HSGBU products and processes
• Provide assistance with user setup and management

This job can be performed from anywhere in the US.

Master's Degree

• Strong service governance and client management skills
• Experience with cloud operations, upgrades, and migrations
• Familiarity with support portals (e.g., Oracle Support Cloud)
• Effective communication and escalation management
• Ability to drive process and product improvements
• User administration and basic cloud security knowledge