General Manager

Company Description

Do you have a passion for leading the way in providing genuine hospitality and impeccable service? Can you motivate a team? Are you friendly, professional and efficient? If so, this is the role for you. At Baxter Storey, we believe that every interaction is an opportunity to create a lasting impression, which is why we’re looking for a General Manager who motivates their team to exceed expectations at every turn.

As a trailblazer in the hospitality industry, we invite individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

• 28 Days holiday including bank holidays
• Birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary carer leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

• Lead, inspire, collaborate and support your direct reports to deliver consistently exceptional standards
• Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business
• Continually look to develop your team through mentoring, training, recognition and empowerment
• Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation
• Achieve business critical KPIs including Health and Safety, Sustainability, Financial and Governance

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from managing, training, and supporting a team
• Financially astute, very analytical, and able to create and maintain budgets and drive commercial performance
• Excellent delegation and influencing skills
• Ability to prioritise multiple projects in a fast‑paced, multi‑faced, creative environment and work well under pressure
• Meticulous organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution‑oriented perspective
• Excellent strategic thinking and critical reasoning skills
• Works according to the Baxter Storey core values

For almost 20 years, we have created beautiful spaces, exciting menus and friendly teams for every client, in every location – whether that’s an office, stadium, cathedral or university – so that every customer can have the hospitality experience they deserve. We need the brightest and best people to join us and make this all possible. We support you to create your hospitality legacy and build a career that you are proud of.

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

We are upbeat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

We embrace our differences to push creativity and work together to be better.

We collaborate to lead by example, protecting the planet and supporting local communities.

We welcome applications from candidates of all backgrounds, celebrating individuality and committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions and socio‑economic backgrounds.

Baxter Storey is committed to encouraging equity, diversity and inclusion (ED&I) among our workforce and aims to be the most inclusive culture in hospitality.