Front Office Manager

As Front Office Manager, you’ll take ownership of the day-to-day Front Office operation, leading the team to deliver a consistently strong guest experience from arrival through to departure.

You’ll be visible across the operation, supporting and developing your team, responding to guest feedback and making sure the department runs efficiently. You’ll also have a commercial focus, ensuring enquiries and bookings are handled effectively while identifying opportunities to maximise revenue.

People leadership will be an important part of the role. You’ll support recruitment into the department, set clear expectations and objectives, and provide regular coaching and feedback to help your team develop.

This is a great opportunity for someone looking to take the next step in their career and establish themselves in a hotel leadership role. You’ll have the opportunity to lead a key operational department within a major hotel brand, with the support, development opportunities and wider network that comes from being part of Aimbridge Hospitality EMEA.

As part of the Aimbridge team, you’ll also have access to a range of benefits, including:

• Industry-leading training and leadership development opportunities
• Hotel discounts across our portfolio, including staff rates and up to 50% off food, beverage and spa
• Access to Stream, allowing you to access up to 40% of earned pay and set automatic savings
• 24/7 employee assistance programme
• Uncapped incentives
• Flexible working opportunities
• Company sick pay
• Access to hotel gym facilities
• Career and lifestyle breaks
• Free staff parking

As Front Office Manager, you’ll take ownership of the day-to-day Front Office operation, leading the team to deliver a consistently strong guest experience from arrival through to departure.

You’ll be visible across the operation, supporting and developing your team, responding to guest feedback and making sure the department runs efficiently. You’ll also have a commercial focus, ensuring enquiries and bookings are handled effectively while identifying opportunities to maximise revenue.

People leadership will be an important part of the role. You’ll support recruitment into the department, set clear expectations and objectives, and provide regular coaching and feedback to help your team develop.

You’ll already have experience within a hotel Front Office environment and be ready to take on greater leadership responsibility. This could suit an experienced Front Office Manager or someone in a supervisory or assistant management role who is ready to step up.

You’ll need a strong understanding of hotel operations, including reservations, check-in and check-out, guest service and Front Office systems. Just as importantly, you’ll be confident leading people, handling guest concerns and creating a positive environment where your team can perform at their best.

We’re looking for someone organised, approachable and comfortable taking ownership, with the ambition to continue developing their leadership career within hospitality.

Please note:
Applicants must be aged 18 or over for this role and will be required to provide a Basic Disclosure Check as part of the onboarding process.

Most importantly, you’ll care about delivering an exceptional guest experience and bringing our brand standards to life through your team.

At Aimbridge, we recognise that people are at the heart of our business. As a global hospitality leader, we’re committed to creating opportunities for our people to develop their skills, broaden their experience and build a career that works for them.

If you’re ready to take greater ownership, develop as a leader and make your mark within a major hotel operation, we’d love to hear from you.

Your journey. Your way. A Place to Grow.

Who are we?

Aimbridge Hospitality EMEA are part of the global Aimbridge Hospitality brand, working with some of the biggest names in hospitality including Hilton, IHG, Accor and Marriott.

We’re passionate about connecting great people with great experiences, and creating an environment where our people have the opportunity to develop, take on new challenges and find their own place to grow.