Consumer Affairs Representative

Consumer Affairs Representative I - Southern Pines, North Carolina

This is a hybrid, salaried, overtime-eligible role with a standard schedule of Monday through Friday, 8:00 a.m. – 5:00 p.m. Employees work remotely on Mondays and Fridays, with in-office days Tuesday through Thursday.

This role includes a structured step-increase program designed to support development and reward performance:

• Starting Salary: $39,000 annually
• Scheduled Pay Increases: At 3 months, 6 months, and 12 months, based on performance and tenure

• Health, dental, and vision insurance
• 401(k) plan
• Paid vacation
• Paid charitable day off to support non-profit activities
• Quarterly subsidy for fitness activities
• Employee recognition and team building activities
• Discounted purchase of company products
• Casual dress code
• Tobacco-free and drug-free workplace

• Answer, process, and document incoming phone calls, e-mails, and letters from retail consumers in a fast-paced call center environment
• Learn, demonstrate, and apply knowledge of small appliances
• Crostrain on specialty brands to support consumer phone and email inquiries, including white glove customer service
• Provide light troubleshooting and sales assistance where needed
• Order and Warranty Support

• High School diploma or equivalent
• Six months of customer service experience
• Excellent verbal and written communication skills
• Computer skills with experience in data entry, e-mail, and the Internet across multiple systems
• The ability to work well in a fast-paced team environment

Our employees enjoy working in a tobacco-free and drug-free environment. Hamilton Beach Brands, Inc. is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.

To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.