Call Center Representative

This could be your opportunity to build a long-term career!

We’re looking for a professional, customer-focused Call Center Representative to join our team. You’ll be the first point of contact for customers, helping resolve concerns while providing excellent service in a fast-paced environment.

Pay
:
Starting pay $18.75

Permanent Position
:
Opportunity to earn up to $44,000/ the first year ($21+ per hour) after training, based on attendance, call volume, and overall performance.

• Respond to, handle, and accurately document incoming calls and emails from retail consumers within a fast-paced customer service environment.
• Gain hands on experience with company products
• Troubleshoot customer concerns and deliver effective, timely solutions
• Maintain accurate and professional records of all customer interactions
• Navigate multiple software systems and efficiently multitask across platforms using three screens.

• Ability to effectively manage high-stress situations by multitasking across multiple systems while professionally de-escalating customer complaints and maintaining a calm, solution-focused approach.
• 1+ Year in a high-volume call center
• High school diploma or equivalent
• Strong phone and email etiquette
• Must be able to type 45wpm

• Weekly Pay
• Direct Deposit
• Medical and Visual Plan
• 401(k) plan Short-Term Disability, Life, and Prescription Drug Reimbursement
• Referral Bonuses