Program Operations Coordinator & Lead Coach

Overview

At First Tee
- Sandhills, we're building game changers. We are a youth development organization that enables kids to build the strength of character that empowers them through a lifetime of new challenges. By seamlessly integrating the game of golf with a life skills curriculum, we create active learning experiences that build inner strength, self-confidence, and resilience that kids can carry to everything they do.

This is a full-time, hands-on role responsible for coordinating the planning, logistics, and day-to-day operations of youth programs across the First Tee
- Sandhills service area (Cumberland, Harnett, Hoke, Moore & Lee Counties). This individual is a skilled, self-directed professional who takes ownership of delivering high-quality program experiences by managing program administration, supporting participant and family communication, and maintaining program resources.

This role also serves as a Lead Coach, delivering First Tee programming and fostering positive relationships with participants, families, volunteers, and community partners.

Driven by a genuine passion for youth development, this person will champion the First Tee mission and serve as a visible, trusted representative of the organization in the community.

• Develop a working proficiency in Salesforce, our CRM platform, managing participant data, registration tracking, and program reporting with accuracy and consistency
• Own and manage the end-to-end registration experience for families and volunteers, including platform maintenance and ensuring all participant registrations are completed accurately and on time
• Serve as the primary point of contact for parents and guardians regarding online registration, program questions, and schedule changes
• In conjunction with the School & Partner Program Coordinator, execute program logistics and on-site delivery at school and community partner locations.
• Manage the preparation, distribution, and quality maintenance of all program-related equipment and collateral, including end-of-season clean up and breakdown
• In collaboration with the Operations Intern, oversee the Equipment Donation Program, Participant Equipment Loan Program, and resale of donated goods.
• In coordination with the program team, own the building, distribution, and analysis of seasonal program surveys; compile and deliver post-survey reports that translate findings into actionable insights.
• Actively engage in coach meetings and trainings to stay current and lead implementation of best practices for program activities, games, and themes
• Maintain and update Constant Contact on a bi-weekly basis to ensure accurate and current household and prospect records

• Commit to ongoing growth as a First Tee coach, including completion of Level 1 & 2 coach training within the first 12 months
• Execute First Tee curriculum with fidelity and skill, incorporating golf instruction that engages and challenges youth participants
• Cultivate a welcoming, safe, and inclusive environment where all participants feel engaged, supported, and empowered to grow
• During fall and spring programs, lead a minimum of three (3) classes, including but not limited to, Green Grass, Swing Fore Success, and PE programs; own attendance and performance recordkeeping for participants, ensuring data is accurate and up to date
• Model professionalism and accountability by beginning and ending all scheduled programs on time
• Partner with school and youth-serving personnel to ensure seamless delivery of First Tee programming
• Take an active leadership role in summer outdoor camp operations
• Maintain continuing education through Safe Sport Training and First Tee University

• Support First Tee
  - Sandhills staff and volunteers with the planning and execution of fundraising and community engagement initiatives.
• Represent First Tee
  - Sandhills at chapter special events including, but not limited to, fundraisers, tournaments, community outreach, and partner and school events
• Build relationships across the First Tee network, actively exchanging best practices and contributing to a culture of continuous improvement
• Serve as a skilled ambassador for First Tee
  - Sandhills in community settings, upholding and advancing the organization's brand voice and guidelines

• Schedule 6 - 8 Summer One Day events in coordination with Sandhills area facilities
• Prepare Facility Contracts and Finalize event…