Mobile Crisis Specialist; QP

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Southern Pines, NC, US

* We are seeking full-time and part-time*

Summary:

The Mobile Crisis Management Specialist, as a Qualified Professional (QP), delivers in-person crisis intervention and stabilization services under the supervision of a Licensed Professional (LP). This role focuses on supporting beneficiaries with mental health or substance use crises, implementing interventions outlined in the Person-Centered Plan (PCP), and facilitating connections to community resources. The QP ensures compliance with NC Medicaid Clinical Coverage Policy 8A and contributes to the MCM team’s first-responder model.

Essential Duties and Responsibilities:

• Respond in-person to crisis calls in community settings, providing triage, de-escalation, and supportive interventions to stabilize beneficiaries (page 35).
• Assist in conducting crisis assessments using NC-SNAP or ASAM Criteria, under the direction of the LP, to determine service eligibility (page 36).
• Implement interventions specified in the beneficiary’s PCP, such as coping skills training, safety planning, or linkage to community supports.
• Collaborate with the LP to develop and update PCPs, ensuring interventions address crisis-related goals (Subsection 5.7.1, page
  7).
• Supervise Associate Professionals (APs) and Paraprofessionals under an individualized supervision plan, reviewed annually (Subsection 5.6, page
  6).
• Document interventions in service notes, including date, purpose, intervention details, duration, and effectiveness, per Subsection 5.8.2 (page
  8).
• Coordinate with emergency services, LME/MCOs, or other providers to facilitate follow-up care and prevent hospitalization.
• Participate in 24/7 first-responder coverage, ensuring prompt response to crisis calls (page 35).
• Support telehealth components (e.g., follow-up consultations) as directed by the LP, adhering to Policy 1-H requirements (Attachment A, page 30).
• Performs all other duties as reasonably required and assigned.
• In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.
• Available for on‑call shifts.
• Ability to travel to community locations and respond to crises in potentially unpredictable environments.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree in a human services field (e.g., psychology, social work, counseling) or a related field, per 10A NCAC 27G .0104 (Subsection 6.3.2, page 11).
• Minimum of 2 years of post‑degree experience in mental health or substance use services, or 4 years if non‑human services degree.
• Minimum of one year’s experience in providing crisis management services in the following settings: assertive outreach, assertive community treatment, emergency department or other service providing 24‑hours‑a‑day, 7‑days‑a‑week, response in emergent or urgent situations; and 20 hours of training in appropriate crisis intervention strategies within the first 90 days of employment.
• Must meet Qualified Professional status as defined in 10A NCAC 27G .0104, with documented competencies in crisis intervention and population‑specific needs.
• Experience with co‑occurring mental health and substance use disorders, preferred.
• Training in peer support or trauma‑informed care, preferred.

Certificates, Licenses, Registrations

• Valid NC driver’s license,reliable transportation, and personal vehicle insurance coverage.
• Current license or certification must be maintained if applicable.