Engagement Support Services Specialist

About the Role

The Engagement Support Services Specialist will concentrate on completing a wide variety of tasks to assist teams from multiple practices and industries within the Firm.

• Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your work
• Routing and processing client requests
• Reviewing peer work and completion processes
• Interacting with both in‑office and remote staff, including domestic and international groups on various time zones
• Effectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processing
• Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problems
• Assisting Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assigned
• Maintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts

• 0-1 years customer service experience or equivalent coursework
• HS Diploma required
• Higher level of education/college coursework preferred
• Students and graduates, preferable areas of studies:
  Accounting, Audit, Finance, Banking, Insurance, or another economic‑related discipline
• Knowledge of accounting (basic) preferred
• Experience with Outlook, Excel, and Word required
• Experience with Adobe Acrobat preferred
• Strong organization and prioritization skills
• Ability to use a variety of resources to learn new tasks
• Ability to proofread with strong attention to detail to ensure accuracy
• Ability to easily adapt to changes and challenges
• Ability to work in a fast‑paced environment
• Capacity to work within a team environment and assist peers as needed
• Some overtime and weekend work required

• Health, dental, vision, disability, and life insurance for eligible staff
• Flexible Time Off and various pre‑determined holidays
• 401(k) plan
• Flexible benefits plans
• Business‑related travel expense, lodging, and meal reimbursement for business‑related use
• A pension plan for eligible administrative and paraprofessional staff
• A discretionary bonus plan for eligible staff
• Interns and contractors can elect health insurance under our contingent staff medical plan after 60 days
• Seasonally eligible staff do not receive benefits

Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug‑free workplace.

Candidates must be legally authorized to work in the United States without sponsorship; qualified candidates who are bilingual in either Japanese and English or Chinese and English are eligible.