Office Manager

Overview

Requisition #: req
16168
Location: Southfield, MI
Hours: Full-time (40 hours/week)

At Bethany Christian Services, we believe families provide the strongest foundation for care and connection. That's why we focus on strengthening and empowering families, always advocating for family-centered solutions to keep children safe. Our work began in 1944 with the care of a single child. Today, inspired by our faith, our aim is to demonstrate the love and compassion of Jesus in our services for children, youth, and families.

Working at Bethany means joining a team of nearly 2,000 dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our mission and these shared values: we’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul.

Position: Office Manager. This role is primarily responsible for ensuring effective operations at the regional branch, and providing administrative support to the program and potentially staff based on the requirements of the role. This individual is responsible for reconciling and addressing all billing errors to ensure accurate billing with no profit loss.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

• Ensure effective operations of the office related to administrative tasks;
• May oversee Administrative Assistants and other clerical support staff;
• Promptly address incoming calls and route them to the appropriate person;
• Assist with arranging for replacements as needed to ensure adequate staffing for the needs of the program;
• Coordinate on-site duties and tasks in partnership with supervisory staff to meet the goals and objectives of the program;
• Manage and maintain the record-keeping process to ensure there is an effective filing system in which information is forwarded smoothly;
• Maintain a schedule of appointments, and arrange conferences, interviews, and meetings, as requested;
• Run various reports, and draft correspondence and/or transcribe meeting notes, as requested;
• Reconcile and address all billing errors to ensure accurate billing with no profit loss;
• Sort and distribute branch mail, along with scheduling mail pick-ups and deliveries;
• Oversee office supply inventory and order approved materials as needed;
• Stay abreast of all agency, federal, and state regulatory requirements related to social services;
• Completed other duties as assigned.

• High School Diploma or equivalent;
• At least one (1) year of experience working with clients, or at least two (2) years of experience working with clients, strongly preferred;
• May need at least one (1) year of experience managing others based on the essential function of the role;
• Excellent verbal and written communication skills;
• Must have an ability to provide excellent and compassionate customer service;
• Ability to work independently and exercise a high level of confidentiality;
• Must be reliable with time sensitive deadlines and tasks;
• Work well under pressure and adaptable to change;
• Computer and typing skills sufficient to perform essential job functions;
• Must be 21 years old with a valid driver’s license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Diversity, Equity and Inclusion Commitment.