Public Health Clerk II

Position: Public Health Clerk II-087
Overview & Benefits

Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan's leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

General Summary

$41,280-$55,308/year

On-site, Southfield, MI

Be the heartbeat of a mission-driven public health clinic!

As a Public Health Clerk team member, you play a vital role in keeping operations running smoothly while helping clients feel welcomed, informed, and supported from the moment they walk through the door. In this fast-paced, people-focused environment, you'll register clients, manage records, assist with patient flow, and support clinical teams delivering essential health services to the community.

This position blends organization, communication, and problem-solving skills with the opportunity to make a real impact every day-ensuring patients receive efficient, compassionate service and that critical public health programs operate seamlessly.

Minimum Qualifications

EXPERIENCE, TRAINING, KNOWLEDGE, SKILLS & ABILITIES

A. REQUIRED MINIMUM QUALIFICATIONS

1. Be a high school graduate or have a certificate of successful completion of the General Educational Development (GED) Test.

2. Have had at least two (2) years of full‑time clerical work experience.

3. Pass the total examination, including the employment medical, established for this classification.

4. Successfully complete the six (6) month probationary period.

SUPERVISION EXERCISED

May orient new personnel.

ESSENTIAL JOB FUNCTIONS

Greets, registers, and assists clients and the public in filling out forms, questionnaires, and applications. Refers clients and forwards messages to proper parties.

Provides test results within HIPAA guidelines

Processes referrals and updates information related to demographics, vaccination records, and HIPAA release forms.

Responds to various inquiries by phone, email, and in person, using knowledge of the computer system and paper files to research and retrieve information. Confers with division personnel as needed to provide complete responses.

Verifies insurance coverages and processes payments from clients. Bills appropriate insurance providers and posts payments to clients' account.

General cash handling, including credit cards, daily reconciliation, balancing, and deposits.

Composes and types general letters, affidavits, and memoranda from rough drafts or general instructions, involving the assembly of data from computer and paper file or record sources.

Verifies documentation and provides appropriate permits to clients.

Inputs text and data to computer database forms using correct printed source documents or scanned bar code information. Reviews information for accuracy and corrects as required.

Coordinates with local outreach programs and schools to set up vaccine clinics and testing. Attends occasional clinics

Provides in-depth information about programs and services available through the department, referring as needed to updated reference documents and fee listings.

May scan and use bar code information to locate and track documents on the computer.

Schedules appointments and inspections when necessary by consulting a computer system or paper list, time schedule, or other record, or by contacting the appropriate parties.

Reviews and keeps an updated copy of reference listings of personnel and services available for referral.

Reviews fee listings, time/date/location schedules and facility available listings to obtain information for citizens or employees.

Addresses various forms, envelopes, packages, etc., using a personal computer and printer.

Sorts, opens, and distributes in‑coming mail and departmental materials.

Files various reports, documents, correspondence, etc., following standardized office procedures.

Operates various office machines such as fax, computer printers, duplicating equipment, and typewriters.

Utilizes current Countywide and/or department specific software to complete assignment

ESSENTIAL MENTAL &

PHYSICAL REQUIREMENTS

Ability to communicate to accurately convey information, using tact and diplomacy.

Ability to lift or push up to 10 pounds of force

WORKING CONDITIONS

Work is performed in a typical office environment.

IMPORTANT NOTE:

The primary purpose of this job description is to set a fair and equitable salary range for this job classification. Generally, only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties and…