Clerk - Water Billing

Position: Clerk I - Water Billing
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* Answer incoming telephone calls and assist the public regarding water billing and public works concerns such as high water bills, potholes, and/or missed trash, etc. Refer non-routine inquiries to appropriate staff.

* Download and reconcile bank auto payments for water billing.

* Processes work orders/requests and schedule appointments for water billing or miscellaneous public works calls.

* Complete water billing processes including generating reports, data input, and generating bills; data entry for work orders/requests.

* Participate in special projects such as delinquent account notification or construction projects.

* Generate work orders through BS&A and Open Gov software programs.

* Other duties as assigned.

* Must be a high school graduate or equivalent

* Must have a minimum of two years clerical experience with emphasis on customer service.

* Proficiency and database management and familiarity with Microsoft office products.

* Requires ability to become proficient with the following software programs BS&A, GIS, & Open Gov.

* Good judgment and problem-solving and handling questions and ability to know when to refer problems to a supervisor.

* Must possess organizational skills and the ability to perform high-volume multitask duties during peak periods in an accurate and timely manner;
Work well under pressure of deadlines and changing priorities.

* Excellent verbal and written communication skills, courtesy and positive attitude when dealing with the public and coworkers.

* Must successfully complete or have already completed the skills battery test.