Assistant Dental Office Operations Manager

This position will be responsible to oversee the front desk is operating smoothly and manage the flow of the front desk business and phone coverage. This position assists the Practice Administrator where needed and responsible for office in Practice Administrators absence. The position has many points of contact with the patients and is responsible for ensuring the patient has a great first impression.

Essential Duties & Responsibilities:

Resolve patient account issues
Address A/R accounts with patients before treatment is rendered
Manage offices collection accounts and all incoming web inquiries and email correspondence
Maintains an environment which promotes an outstanding patient experience
Ensures the office is clean & presentable on a daily basis
Manage schedule for front desk staff and arrange coverage for time off and delegate duties.
Process payroll as needed for all administrative staff
Assist as backup for patient coordinator and specialty treatment coordinators when needed
Address performance concerns with patient coordinators as need.
Responsible for new employee orientation and training in the office
Train and update patient coordinators and new employees on policy changes and new hire training including HIPPA, OSHA and Sexual Harassment.
Assist w/ DV Login
Uniform Ordering
Adding Schedule
Ensure daily processing of Dental Exchange and NEA is completed.
Track, audit and oversee daily/monthly bank deposits and petty cash
Order Business office supplies within budgeting guidelines given by Practice Administrator
Critique router slips and charts for the next business day and ensure all charts are pulled and transferred if needed
Oversee maintenance of charts and archive charts as needed
Responsible for the Daily Dashboard and holding team accountable for completing
Keep a retail product inventory log-Cross referenced with DV and order retail products as needed
Organization of incoming and outgoing mail
Maintains strict compliance with Federal, State and other regulations (OSHA, WC, Dental Board, HIPPA, ADA, DOL, Company policies & procedures)
Other tasks as requested by direct Manager

Education & Experience:

3 or more years of dental front desk experience
Management experience preferred
High School Diploma or GED
Ideal candidates will have a Bachelor's degree in Healthcare Administration or other related degree

Knowledge, Skills & Abilities:

Proven track record of developing highly productive working relationships
Strong computer skills including:
Microsoft Office and Healthcare Practice Management systems
Superior customer services skills and successful record of customer relations management
Excellent written and interpersonal communication skills
Ability to work independently and professionally in a fast past environment
Ability to handle highly sensitive and confidential information in a manner that inspires confidence and trust
Successful record of managing multiple projects with correct prioritization and time management skills
Understanding of P&L process
Knowledge of insurance preferred

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