Service Administrator

• Location 26801 Northwestern Highway,Southfield, MI, 48033,United States
• Base Pay $28.00 - $34.00 / Year
• Job Category Customer Service, Order Management, Administrative Support
• Employee Type Non-Exempt
• Required Degree High school

• Name Human Resources

Join Our Team as a Service Administrator!

Be part of a team that drives efficient service delivery and outstanding customer satisfaction.

Apply today and grow your career with Schenck USA!

• Competitive benefits package
• Ongoing training and career development opportunities
• Employee recognition through our Service Award Points program.
• Engaging team events and social activities

Support service operations through proactive customer outreach, service sales, quote preparation, and billing assistance.

Serve as a primary customer contact, managing inquiries, tracking open service items, and ensuring timely resolution or escalation.

Enter and manage service orders, parts, and records in the ERP system, maintaining accuracy and up-to-date documentation.

Coordinate service scheduling, including technician travel arrangements and internal team collaboration to resolve daily operational needs.

Prepare reports, review timesheets, maintain department schedules, and handle shipping/compliance documentation to support overall service efficiency.

Must be a U.S. Person.

High school diploma or equivalent required;
Associate’s degree preferred.

2+ years of experience in sales, service, or administrative roles within a manufacturing or automotive environment (or equivalent combination of education and experience).

Excellent communication, organization, and time management skills with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

Proficient in Microsoft Office (Outlook, Excel, Word); experience with ERP/MRP systems preferred, SAP a plus.

Strong problem-solving skills with the ability to quickly assess situations, identify solutions, and drive issues to resolution independently.

Schenck USA Corp. offers a competitive salary along with generous benefits package including medical plans, voluntary benefits, tuition assistance, holidays, paid time off, employee service/recognition awards and seasonal/social events.

Equal Opportunity

Employer:

Race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, immigration status, marital status, genetic information, disability, protected veteran status or any other legally protected status.