Service Administrator

Service Administrator

Join Our Team as a Service Administrator!

• Competitive benefits package
• Ongoing training and career development opportunities
• Employee recognition through our Service Award Points program
• Engaging team events and social activities

• Support service operations through proactive customer outreach, service sales, quote preparation, and billing assistance.
• Serve as a primary customer contact, managing inquiries, tracking open service items, and ensuring timely resolution or escalation.
• Enter and manage service orders, parts, and records in the ERP system, maintaining accuracy and up-to-date documentation.
• Coordinate service scheduling, including technician travel arrangements and internal team collaboration to resolve daily operational needs.
• Prepare reports, review timesheets, maintain department schedules, and handle shipping/compliance documentation to support overall service efficiency.

• Must be a U.S. Person
• High school diploma or equivalent required;
  Associate's degree preferred
• 2+ years of experience in sales, service, or administrative roles within a manufacturing or automotive environment (or equivalent combination of education and experience)
• Strong customer service experience, including handling inquiries, order processing, or service coordination
• Excellent communication, organization, and time management skills with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office (Outlook, Excel, Word); experience with ERP/MRP systems preferred, SAP a plus
• Strong problem-solving skills with the ability to quickly assess situations, identify solutions, and drive issues to resolution independently