Assistant Dental Office Operations Manager

This position will oversee the front desk operations, ensuring smooth phone coverage and a great first impression for patients. The role assists the Practice Administrator as needed and may act as proxy in the Administrator's absence.

• Resolve patient account issues
• Address A/R accounts with patients before treatment is rendered
• Manage office collection accounts and all incoming web inquiries and email correspondence
• Maintain an environment that promotes an outstanding patient experience
• Ensure the office is clean and presentable daily
• Manage schedule for front desk staff, arrange coverage for time off, and delegate duties
• Process payroll as needed for all administrative staff
• Serve as backup for patient coordinator and specialty treatment coordinators when needed
• Address performance concerns with patient coordinators as needed
• Lead new employee orientation and training in the office
• Train and update patient coordinators and new employees on policy changes and new-hire training including HIPAA, OSHA, and Sexual Harassment
• Assist with DV login
• Order uniforms
• Create schedules
• Ensure daily processing of Dental Exchange and NEA is completed
• Track, audit, and oversee daily/monthly bank deposits and petty cash
• Order business office supplies within budgeting guidelines provided by the Practice Administrator
• Critique router slips and charts for the next business day and ensure all charts are pulled and transferred if needed
• Oversee maintenance of charts and archive charts as needed
• Maintain the daily dashboard and hold the team accountable for completing it
• Keep a retail product inventory log cross referenced with DV and order retail products as needed
• Organize incoming and outgoing mail
• Maintain strict compliance with federal, state, and other regulations (OSHA, WC, Dental Board, HIPAA, ADA, DOL, company policies and procedures)
• Other tasks as requested by direct manager

• 2–3 years of dental office front desk experience
• Management experience preferred
• High school diploma or GED
• Ideal candidates will have a bachelor’s degree in healthcare administration or another related degree

• Proven track record of developing highly productive working relationships
• Strong computer skills including Microsoft Office and healthcare practice management systems
• Superior customer service skills and successful record of customer relations management
• Excellent written and interpersonal communication skills
• Ability to work independently and professionally in a fast-paced environment
• Ability to handle highly sensitive and confidential information with confidence and trust
• Successful record of managing multiple projects with proper prioritization and time management skills
• Understanding of P&L process
• Knowledge of insurance preferred

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GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.