Collections Specialist

The Collections Specialist supports the Support Center (Corporate) Operations Team and communities with a significant focus on rent collections and revenue management.

The qualified individual will work as an integral part of the operations team to perform the following essential job functions:

• Assist community staff with daily delinquency contacts including calling, emailing, and texting on 50+ balances daily, adding supporting notes to collections management system, while ensuring compliance and adherence to policy.
• Assist onsite staff withcollectionsevents and non-payment related questions such as going onsite when needed, making calls, door knocking, posting red notices, etc.
• Works in coordination with the Community Managers to ensure all monthly legal filings arebeing handled according to company policy.
  
  This may include mailing non-payment of rent notices for all Communities on the 2 nd of the month through
  
  MailFuze as well as working with onsite teams and company attorneys to ensure compliance.
• Ensure all evictions are filedin accordance withstate and local laws and stay abreast of changes in state specific requirements related to rent collection and evictions. Monitor and track attorney/client portals to ensure cases are being filed on timely and worked through accordingly.
• Host weekly meetings with CM/RM to ensure delinquency policies arebeing followed.
  
  This includes training during RM calls, one-on-one meetings, Support Center training for new managers, etc.
• Answers questions, explains policies and procedures, sharesinformationand encourages open communication within the communities, drive/manage delinquency contests, instill targets/expectations to drive down delinquencies while reducing bad debt, etc.
• Two + years of property management experience
• A passion for delivering a best-in-class marketing, sales, and leasing experience.
• Computer skills desired:
  Microsoft Office Suite and Property Management Software.
• Strong management and operational skills including customer service; public relations; performance management.
• Ability to be available to residents and community needs after hours.
• Must maintain open office hours while physically working from the office location.
• Excellent communication skills including writing and verbal.
• Excellent computer literacy in MS Office suite of products and software applications including Yardi, Rent Manager, Back Office, and Manage America.
• Must maintain a valid driver license and clean driving record.
• Must maintain an active and working personal mobile phone.
• A growth mindset; always testing and learning.

We know that happy people are productive and perform. If we take good care of our team, everything else will fall in place. That’s why we offer competitive pay that is commensurate with the market and relevant experience, along with an excellent benefits package including Medical, Dental, Vision, Life, Disability, FSA and 401(K).

• Frequently required to stand, walk, sit, bend, and reach.
• Occasional exposure to outside weather conditions.
• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
• The employee must occasionally lift and /or move more than 20 pounds.

At Cambio, we don’t just accept difference – we celebrate it! We are committed to creating an inclusive environment for all employees and seek to support the diverse cultures, perspectives, skills, and experiences of our staff.

Cambio is an equal opportunity employer where hiring is based solely on a person's merit and qualifications directly related to professional competence. Cambio does not discriminate against any applicant or employee based on their race, creed, color, religion, gender, gender identity/expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, medical condition, or any other non-merit factor protected by law.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Principals only please. Unsolicited resumes from third party agencies will not be accepted. No calls please.