Workplace Ambassador

Other Forms of Compensation

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long‑term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Salary: $25/hr – $26.44/hr

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

• Build and maintain knowledge of applicable TD Facilities, including layout changes and personnel.
• Verify and log all visitor names, security access levels, and report lost or stolen badges.
• Provide general information, aid and guidance to visitors and TD Personnel, including way finding.
• Notify applicable TD Personnel of visitor arrivals or meetings and provide escorted visits to appropriate locations.
• Assist visitors with accessibility needs.
• Keep updated on planned on‑site meetings and events, leveraging TD Facility resources to welcome and accommodate visitors.
• Ensure the image and quality of services are tailored for all TD Personnel and visitors.
• Maintain a professionally presented and orderly front reception desk for receiving visitors and employees.
• Maintain workplace etiquette by reminding TD Personnel of standards and raising concerns with TD.

• Fulfill any TD request within Concierge Personnel realm of abilities and skills as directed by TD, including Ad‑hoc projects, data entry, event planning, signage creation/posting, and reception area décor, requiring minimal time away from the dedicated desk.

• Monitor, document, and report any issues with the TD Facility to the Ambassador Owner or TD Global Securities and Investigations (GSI).
• Gather information for any information technology or facility issue, submit requests to the applicable area, and coordinate with other suppliers for access, ensuring remediation and closure.
• Perform light cleaning duties including wiping down countertops, microwaves, fridges, coffee equipment, and furniture during visual inspections.
• Maintain tidy café areas: empty/load dishwashers, put away dishes, clean counters and appliances.
• Manage all café supplies and common area inventory levels (approved smallwares, supply room, coffee, soap, paper towels, sanitizer, etc.).
• Monitor and replenish coffee and café supplies, staying within the predetermined par level.
• Ensure intended seating locations are restored on the floor.
• Update community boards on each floor with pre‑approved TD content or reviewed content.
• Provide basic meeting room technology troubleshooting.
• Conduct daily reviews of wellness rooms, mother’s rooms, group prayer areas, and project rooms to ensure cleanliness and stock.
• Volunteer as a fire warden, assisting with first‑aid kit replenishment.
• Partner with other internal onsite food services per Food Services SOW when applicable, recommending lunch and snack options and providing delivery where required.

• Manage room bookings as requested, including larger rooms requiring equipment, ensuring AV/telepresence is ready, chairs are intact, etc.
• Confirm correct rooms are booked based on participant count.
• Review meeting room requirements with the organizer, including attendees, equipment, and refreshment/catering needs.
• Book meetings with lead time for setup and/or clean‑up, if catering or equipment is required.
• Ensure at least one day in advance that all AV/telepresence/Cisco equipment is…