Manager - Operational Excellence

Operational Excellence and Continuous Improvement

• Lead cross-functional improvement initiatives that strengthen safety, quality, delivery, cost, cash and customer outcomes.
• Identify recurring operational and project issues, facilitate root-cause analysis, and drive corrective and preventive actions through verified closure.
• Lead project closeout and lessons-learned sessions, converting findings into reusable standards and tracked improvement actions.
• Establish methods to prioritize, charter, monitor and report continuous-improvement activities and measurable benefits.
• Promote accountability, standard work, fact-based decision-making and sustained improvement.

• Own and serve as the local champion for the Business Operating System (BOS), including governance, deployment, maintenance and periodic review.
• Partner with process owners to develop and improve policies, procedures, work instructions, process maps, templates and standard work.
• Define document ownership, review cycles, approval requirements and change-control expectations.
• Coordinate the local implementation of global business-system and continuous-improvement requirements, escalating gaps when local operational needs differ.
• Facilitate process standardization across functions and sites while maintaining necessary customer, regulatory and operational requirements.

• Coordinate the annual company goal-setting and deployment process, including alignment, ownership, measures, targets and review cadence.
• Maintain visibility into progress against strategic objectives and facilitate escalation and recovery planning for off-track goals.
• Coordinate leadership dashboards, KPI reporting and performance updates with clear definitions, ownership, data sources and action tracking.
• Analyze performance trends and translate findings into focused improvement priorities and leadership decisions.

• Coordinate certification, surveillance and recertification activities for applicable management systems, including ISO 9001, ISO 14001 and ISO 4501.
• Develop and maintain the internal audit program, including schedules, auditor coordination, findings, corrective actions and closure verification.
• Coordinate quarterly Internal Control System audits and track findings, owners, deadlines, supporting evidence and completion.
• Support external audits and information requests by coordinating documentation, subject-matter experts, responses and follow-up actions.
• Monitor audit readiness and communicate material risks, recurring findings, systemic issues and overdue actions to leadership.
• Preserve audit objectivity by coordinating with process owners and independent auditors when directly responsible for the process being reviewed.

• Coordinate customer-experience improvement activities with Sales and other responsible functions, including issue trends, ownership and progress reporting.
• Build cross-functional and multi-site partnerships to remove barriers, clarify accountability and sustain improvements.
• Facilitate workshops, process reviews and leadership discussions with clear decisions, action owners and deadlines.
• Perform other related duties as assigned.

• Bachelor’s degree in Business, Engineering, Operations, Supply Chain, Project Management, Quality or a related field, or equivalent relevant experience.
• Five or more years of experience in continuous improvement, operational excellence, quality, management systems, compliance, internal controls, auditing or a related function.
• Working knowledge of ISO management systems, internal auditing, corrective action, root-cause analysis,…