Director, Client Financial Operations

Company Description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem‑solving nature.

Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3

Share, Epsilon Auto and the Publicis Commerce Exchange.

This is a Hybrid position. 3-4 Days per week in the office in West Chicago, IL or Southfield, MI are required.

• Verify invoices for accuracy, completeness, and alignment to approved scope, client requirements, and internal billing standards.
• Serve as the primary day‑to‑day point of contact with the client for invoice‑related questions, documentation, timing, and resolution of open items.
• Coordinate internal reviews and approvals required to support timely and accurate billing and client submission.
• Track invoice status, payment progression, and outstanding items, escalating risks or delays as appropriate.

• Manage and document required client and internal approvals, ensuring proper backup, audit readiness, and clear ownership.
• Maintain organized records of decisions, approvals, requests, and changes to support transparency and traceability.
• Partner with Finance, Account Management, Legal/Compliance, and operational stakeholders to ensure processes are followed consistently.

• Support the SVP, Client Service with project planning, milestone tracking, issue management, and executive‑ready status updates.
• Maintain project trackers, action logs, timelines, and reporting materials to provide clear visibility across work streams.
• Identify dependencies, risks, and blockers early and coordinate follow‑up to keep work moving against agreed priorities.
• Facilitate communication across internal stakeholders and client contacts to ensure alignment on deliverables, timing, and next steps.

• Support budget tracking, forecast updates, and variance review for the client engagement.
• Partner with internal finance and account teams to maintain visibility into expected spend, invoicing status, and financial impacts.
• Prepare concise summaries and reporting inputs that help leadership understand budget progress, risks, and decisions needed.

Qualifications

• 5+ years of experience in marketing operations, account operations,…