More jobs:
Client & Call Quality Advocate
Job in
Southfield, Oakland County, Michigan, 48076, USA
Listed on 2026-02-07
Listing for:
Nyman Turkish PC
Full Time
position Listed on 2026-02-07
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
A full-service law firm in Southfield is seeking a Call Quality & Client Experience Specialist to enhance operational excellence and client satisfaction. The role involves call grading, case auditing, and collaborating with team leads to improve training. Ideal candidates will have QA experience, strong communication skills, and familiarity with call center environments. The position offers an hourly rate from $25 to $28 and includes a comprehensive benefits package such as medical insurance and a 401(k).
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