Leave of Absence Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Leave of Absence Coordinator

Leave of Absence Coordinator

Our teams thrive together! We collaborate in person and embrace a flexible hybrid work style. To join us, you'll need to live near one of our dynamic Centers of Excellence Southfield, MI. 300 Galleria Officentre Southfield MI 48034.

What we offer:

* A stable, consistent work environment-both in-office and virtual

* A comprehensive training program to help you support employees and customers from some of the world's most respected brands

* A dedicated mentor and manager to guide you every step of your career journey

* Career development and promotional opportunities as you take on new responsibilities

* A diverse, all-inclusive benefits package designed to support your mental, physical, financial, and professional well-being

Your next big opportunity starts here-are you ready to join us?

PRIMARY PURPOSE OF

THE ROLE:

To analyze reported leave requests and determine paid leave benefits due based on client paid leave plans, policies, state and federal regulations and to make timely calculations, payments and/or adjustments for client paid leave plans ensuring that on-going claim management is within company service standards and industry best practices.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic and empathetic candidates that want to grow a career. Ideal candidates will thrive in a collaborative team environment, show motivation, and drive in their work ethic, are customer-oriented, naturally empathic and solution-focused.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

* Establishes FMLA claims; tracks and codes documentation in accordance with internal workflow processes.

* Analyzes FMLA and other paid leave claims to determine eligibility, certification, payment calculations, payments and/or adjustments in compliance with client paid leave plans, policies, and state and federal regulations.

* Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client.

* Communicates decisions and on-going expectations with claimants and clients.

* Maintains professional client relationships.

* Attendance during scheduled work hours is required.

QUALIFICATIONS

* Education & Licensing:
High school diploma or GED required.

* Skills:

Strong oral and written communication, computer literate - including Microsoft Office, organizational skills required

* PC literate, including Microsoft Office products, Windows environment.

* Must meet minimum typing requirements.

* Experience:

Clerical or customer service experience or equivalent combination of education and experience preferred

TAKING CARE OF YOU

* Entry-level colleagues are offered a world class training program with a comprehensive curriculum

* An assigned mentor and manager that will support and guide you on your career journey

* Career development and promotional growth opportunities

* A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental:
Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical:
Ability to sit at a desk for extended periods while operating a computer and phone system. Travel as required.

Auditory/Visual:
Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive…