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Customer Care representative - Omnichannel
Job in
Southfield, Oakland County, Michigan, 48076, USA
Listed on 2026-02-25
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-02-25
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Technical Support
Job Description & How to Apply Below
Answer inbound calls and emails to process orders and troubleshoot issues;
Utilize MSC systems to address customer needs and provide support;
Upsell products and deliver personalized, high-quality customer experiences;
Document issues and resolutions and follow up through ticket management systems;
Collaborate with other departments to resolve customer inquiries and drive revenue growth
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