Call Center Representative

Southfield
26711 Northwestern Hwy
Suite 500
Southfield, MI 48033, USA

• Promptly and courteously answer inbound telephone calls
• Assess, prioritize and resolve client issues using good listening and comprehension skills
• Escalate issues to management as appropriate
• Document and retain all pertinent information
• Manage outbound outreach for enrollment and/or refills
• Responsible for training call center new hires
• Perform related duties as assigned, including but not limited to direct member reimbursements;  management and distribution, etc.

• Minimum 2 years of experience in a customer service position, preferably in a call center environment
• PBM, pharmacy or health care industry experience preferred
• Health insurance background and knowledge of pharmacy terminology desired
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• Ability to work independently and with a team
• Ability to exercise logical critical thinking in problem solving
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours
• Bilingual English/Spanish is a plus

• High School Diploma or equivalent
• Pharmacy Technician Certification is a plus

Requires sitting, standing, and occasional light lifting.

This is a full-time position with benefits.

Pro Care Rx  will never ask for a financial commitment from an applicant, as part of our recruitment process. All interviews are conducted in-person or through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at

Pro Care Rx  is an Equal Opportunity Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.