Care Team Representative

Care Team Representative

Entry-Level – Care Team Representative

Location:

Southfield, MI (300 Galleria Office Center, Southfield, MI 48034). Applicants must live near the center.

• Stable, consistent work environment – both in‑office and virtual.
• Comprehensive training program to support customers from respected brands.
• Dedicated mentor and manager.
• Career development and promotion opportunities.
• Diverse, inclusive benefits package.

Provide excellent service to callers handling claims: expedite claims process, document claim notes, resolve issues in a single‑contact fashion, and direct calls to escalation when necessary.

• Act as primary liaison with callers from multiple client accounts.
• Assist with questions and solve problems related to claims application and servicing processes.
• Perform claim intake and customer support within regulatory, company, and client expectations.
• Educate customers on documentation, time‑frames, payment information, and claim status.
• Document all required details concisely and professionally.
• Enter verbal and written claim information accurately into the system.
• Direct calls to appropriate contacts or escalations.
• Attend scheduled work hours consistently.

• Perform other duties as assigned.

Education & Licensing

High school diploma or GED required.

Experience

One year customer service experience or equivalent combination of education and experience; inbound call center experience preferred.

Skills & Knowledge

• Excellent verbal and written communication skills.
• PC literate – Microsoft Office and Windows environment.
• Minimum typing speed as required.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multitask in a fast‑paced environment.
• Ability to support multiple clients across communication channels and systems.
• Team or independent work capability.
• Ability to meet or exceed performance competencies.
• Ability to meet attendance expectations.

Reasonable accommodations considered where applicable.

Mental
:
Clear conceptual thinking; judgment; discretion; ability to handle stress and multiple priorities; meet deadlines.

Physical
:
Keyboarding, travel as required.

Auditory/Visual
:
Adequate hearing and vision.

Starting hourly pay range: $16.00–$17.85. Comprehensive benefits include medical, dental, vision, 401(k), PTO, disability, life insurance, employee assistance, flexible spending or health savings account, and other voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If your experience does not align perfectly with every qualification, you may still apply – Sedgwick encourages diversity, equity, and inclusion.