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Customer Retention & Renewals Specialist
Job in
Southfield, Oakland County, Michigan, 48076, USA
Listed on 2026-08-03
Listing for:
Guardian Alarm Company
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Guardian Alarm Company seeks a Customer for Life Specialist to deliver exceptional customer service and implement retention strategies to increase loyalty and secure renewals. You will work directly with customers at risk of cancelling, addressing concerns, and negotiating renewals and upsells.
Key duties include meeting retention goals, tracking expiring contracts, coordinating with sales and field service, and maintaining accurate records in MAS.
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