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Customer Retention Specialist: Renewals & Upsells
Job in
Southfield, Oakland County, Michigan, 48076, USA
Listed on 2026-08-03
Listing for:
GAC 2022
Full Time
position Listed on 2026-08-03
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Guardian seeks a Customer for Life Specialist to deliver superior service and implement retention strategies for customers at risk of cancelling. You will negotiate renewals and upsell, aiming to secure renewals and revenue while preserving customer satisfaction.
Responsibilities include meeting retention goals, reducing churn, and collaborating with sales and operations to retain business. Strong communication, calm handling of difficult calls, and excellent organization are essential.
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