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Retention & Renewal Strategist
Job in
Southfield, Oakland County, Michigan, 48076, USA
Listed on 2026-08-06
Listing for:
Guardian Alarm
Full Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Guardian Alarm is seeking a Customer for Life Specialist in the United States (Southfield, MI) to deliver exceptional customer service and implement retention strategies aimed at increasing loyalty and securing renewals. You will work with at-risk customers to address complaints, negotiate renewals, and drive retention metrics, coordinating with sales and field service teams to protect revenue.
The role requires strong communication, calm handling of difficult conversations, and a commitment to
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