Service Engineer

JOB SUMMARY

The Service Engineer 4 sets the technical standard for customer-facing warranty improvement and root‑cause identification across field quality, service, installation/startup, repair, and training activities within the assigned function. This role serves as a senior technical expert responsible for advanced vehicle system‑level testing, data acquisition, hypothesis development, and data analysis to identify complex warranty concerns and strengthen diagnostic capability.

• Establish and support technical standards for warranty improvement activities and root‑cause identification across service engineering functions.
• Utilize advanced data analysis and visualization techniques to analyze large datasets and identify trends related to warranty performance and field quality concerns.
• Prepare and present technical reports and findings to internal and external customers using advanced vehicle system knowledge.
• Develop technical hypotheses from complex data and engineering information to determine root causes of warranty issues.
• Perform vehicle testing, instrumentation setup, data acquisition, and analysis to evaluate system‑level performance and failure modes.
• Develop next‑level service strategies and coach team members on implementation and continuous improvement initiatives.
• Lead and support cross‑functional investigations involving Engineering, Manufacturing, Sales, Quality, and customer organizations.
• Negotiate and support warranty cost recovery discussions with customers when required.
• Develop new investigative methodologies, analytics models, and diagnostic frameworks when existing processes are insufficient.
• Standardize best practices, technical procedures, and departmental diagnostic strategies to improve efficiency and performance.
• Mentor and train colleagues to strengthen technical capability within the team.

• Bachelor’s degree in engineering or a related field
• 8+ years of technical automotive experience in vehicle systems diagnostics, service engineering, field quality engineering, or related discipline

• Strong analytical capability using mathematical and computational techniques to analyze large datasets.
• Advanced vehicle component and system diagnostic knowledge.
• Ability to perform data acquisition, analysis, and interpretation for complex technical issues.
• Effective presentation and communication skills with internal and external customers, including executive‑level audiences.
• Working knowledge of automotive regulations such as NHTSA and FMVSS requirements.
• Leadership capability to coordinate multi‑functional technical projects involving DENSO and OEM partners.
• Proficiency with business intelligence tools and data analysis platforms.

• Medical, Dental, Vision, Prescription Drug plans
• 401(k) with 4% company match
• Vacation/PTO and 13 paid holidays
• Bonus program
• FSA/HSA and dependent care programs
• Company‑provided life, disability, AD&D, and business travel insurance
• Various no‑cost wellness & chronic condition management programs
• Various optional insurance programs such as legal, identity theft, critical illness, etc.
• Tuition reimbursement
• Career development and ongoing training
• Employee assistance program
• Employee spotlight and recognition program
• Volunteer opportunities
• Onsite fitness center (vary by location)
• Cafeteria and food markets (vary by location)
• Onsite health clinic and pharmacy (vary by location)

Annual salary: $123,000 – $153,000