Scheduling Specialist

The Scheduling Specialist will be responsible for ensuring accurate and timely posted schedules and rotations for gaming floor employees. This individual will support the Operations Manager and Senior Team Managers with all matters surrounding operational employee scheduling and assist with other projects for the operational leadership team as assigned.

Responsibilities

• Create shift rotation and ensure break distribution for Game Presenters and Shufflers in accordance to policy
• Manage Game Presentersand Shufflers absences to include scheduling updates, incident ticketing, and payroll adjustments
• Organize Game Presenters and Shufflers shift schedules and replacements as necessary based on business needs
• Allocate Game Presentersand Shufflers to different teams upon request
• Cooperate with Team Managers, Evolution Academy, Service Managers and other departments
• Maintain staffing related KPI’s
• Calculating and assembling Operations related statistics and reports
• Administering and tracking operations related projects as assigned.

• High School Diploma required
• 1-2 years of experience scheduling in any field preferred but not required
• Intermediate to advanced knowledge of excel functions
• Organizational skills and high attention to detail
• Excellent time management
• Ability to work independently or as part of a team
• Sense of urgency
• Analytical mindset and ability to solve problems under pressure
• Excellent multitasking skills and ability to set clear priorities
• Customer oriented approach and excellent communication skills
• Proficiency in MS Excel and knowledge on internal systems (JIRA, TTS, etc.)
• Flexibility to work different shifts