Sr Client Manager, Middle Market

Location

4000 Town Center, Southfield Michigan

• General
  
  Location:
  
  Southfield, MI or Chicago, IL required. Covering the Michigan and Chicago portfolio.
• Hybrid Requirement (if within specific cities):
  If the selected candidate resides near Key Bank office (non-branch location), they are expected to work on-site 2 days per week.
• Hours:
  
  8-5pm EST/CST

As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience.

• Collaborate with partners to expand and retain business and commercial clients
• Own maintenance of deposit, loan and cash management services to fully meet the needs of existing clients including project completion and tracking (e.g. product/service updates and upgrades; new service level introduction/enhancements, compliance projects, etc.) as well as necessary review of any existing services utilized
• Prepare, deliver, and review agreements
• Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives
• Conduct research to support ongoing client needs
• Generate cross-sell leads and participate in regular bank initiatives
• Partner with internal stakeholders to address complex client needs
• Make timely, risk‑aware decisions and take ownership of outcomes
• Set clear objectives, define priorities, and manage time effectively
• Analyze information from various sources to draw conclusions and develop solutions
• Adheres to and supports Key's compliance culture
• Perform other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Comply with all Key Bank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key

• Bachelor's Degree or equivalent experience (required)

• 3+ years of cash management experience (required)
• 3+ years of Commercial Banking experience (preferred)

• Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred)

• Expertise in treasury/cash management products and services
• Understanding of client setup, maintenance, and closure of commercial deposit accounts and loan servicing, ensuring operational accuracy and client satisfaction
• Manages service updates, compliance projects, and new service rollouts
• Demonstrated success in managing client needs and inquiries
• Strong verbal and written communication for client engagement
• Identifies cross‑sell opportunities and contributes to bank initiatives
• Analyzes information to resolve complex client issues
• Makes timely, risk‑aware decisions and takes ownership of outcomes
• Works effectively with internal partners to support business growth
• Prepares, delivers, and reviews client agreements
• Sets priorities and manages workload effectively
• Ensures accuracy and follow‑through in client support
• Comfortable presenting to clients and internal stakeholders
• Adheres to risk policies and supports testing initiatives
• Ability to interpret data and develop client‑focused solutions
• Skilled in Microsoft Office (Word, Excel, PowerPoint) for business tasks

• All Key Bank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct

• General Office – Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs

• Occasional travel to include overnight stay

• Ability to occasionally operate a motor vehicle with a valid driver's license

• Hybrid (2+ days)

This position is eligible to earn a base salary in the range of $69,000.00 - $ annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.