Sr Client Manager, Middle Market

Location

4000 Town Center, Southfield Michigan. You may also work in Chicago, IL. Hybrid Requirement: if residing near Key Bank office in specific cities, expected to work on-site 2 days per week.

Hours:

8‑5pm EST/CST.

As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients, serving as the first point of contact for customer service needs.

• Collaborate with partners to expand and retain business and commercial clients.
• Maintain deposit, loan and cash management services for existing clients, including project completion and tracking.
• Prepare, deliver, and review agreements.
• Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives.
• Conduct research to support ongoing client needs.
• Generate cross‑sell leads and participate in regular bank initiatives.
• Partner with internal stakeholders to address complex client needs.
• Make timely, risk‑aware decisions and take ownership of outcomes.
• Set clear objectives, define priorities, and manage time effectively.
• Analyze information from various sources to draw conclusions and develop solutions.
• Support Key’s compliance culture.
• Perform other duties as assigned; duties may change or new ones may be assigned at any time.

• Education: Bachelor’s Degree or equivalent experience (required).
• Work Experience: 3+ years of cash management experience (required); 3+ years of Commercial Banking experience (preferred).
• Licenses and
  
  Certifications:
  
  Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred).

• Expertise in treasury/cash management products and services.
• Understanding of client setup, maintenance, and closure of commercial deposit accounts and loan servicing.
• Ability to manage service updates, compliance projects, and new service rollouts.
• Demonstrated success in managing client needs and inquiries.
• Strong verbal and written communication for client engagement.
• Identifies cross‑sell opportunities and contributes to bank initiatives.
• Analytical problem‑solving to resolve complex client issues.
• Owns risk‑aware decisions and outcomes.
• Collaborates with internal partners to support business growth.
• Prepares, delivers, and reviews client agreements.
• Sets priorities and manages workload effectively.
• Ensures accuracy and follow‑through in client support.
• Comfortable presenting to clients and internal stakeholders.
• Adheres to risk policies and supports testing initiatives.
• Interprets data and develops client‑focused solutions.
• Skilled in Microsoft Office (Word, Excel, PowerPoint).

All Key Bank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.

General office work—prolonged sitting, face‑to‑face communication, frequent use of PC/laptop, occasional lifting of items up to 10 lbs.

Occasional travel, including overnight stays.

Occasional operation of motor vehicle with a valid driver’s license.

This position is eligible to earn a base salary in the range of $69,000.00 - $ annually. Compensation may also include incentive components such as production, commission, and/or discretionary incentives.

Key Corp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing