Assistant General Manager

Position

Description:

SUMMARY The Assistant General Manager is responsible for overseeing guest service, F&B, rooms and maintenance in order to maximize guest satisfaction and for the strategic development of the property. The Assistant General Manager is responsible for the day-to-day operational running of the hotel alongside the General Manager and will act as the main contact for the location in the General Manager’s absence.

• Ensure each department delivers a consistently high level of guest service.
• Plan and direct main hotel operations including quality checks, standards, cleanliness and guest satisfaction of the property interior and exterior.
• Promote a culture of excellence by following practices set forth in the NHG Employee Handbook. These include but are not limited to dress code, safety, performance standards, and professional image.
• Maintain effective cost control in all areas, while maximizing profit through consistent service delivery.
• Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.
• Knows, adheres to and trains staff on cash and credit card handling procedures. Responsible for maintaining low balances in both Accounts Receivable and Accounts Payable for the hotel.
• Ensure consistent adherence to all Federal, State, Company and Brand SOPs by conducting regular property inspections of both public areas and the guest rooms, fire walks, and the exterior of the property.
• Carry out Manager on Duty shifts as required.
• Developing and implementing strategies that will ensure a positive experience that exceeds guest expectations.
• Conduct daily meetings to ensure all departments are able to carry out their duties.
• Contact prospective clients via cold calls and/or email to bring in revenue at the local level while working with the corporate office to maximize revenue through existing client relationships.
• All other duties as assigned by the General Manager and Director of Operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Associate degree (AA) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.

Prior hotel experience required! Marriott experience is preferred.

Ability to read, analyze and interpret general accounting reports, policies & procedures, and instructions. Ability to read and implement safety policies & procedures. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to complaints or inquiries from groups of managers, customers, employees and general public. Ability to communicate clearly in person, by telephone and in writing.

Ability to understand, interpret and manipulate accounting concepts such as general ledger, accounts payable, payroll, accounts receivable, purchasing, night audit, cash handling and budget development / management.

Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions in mathematical, formula or procedural form and deal with several abstract variables.

Franchise specific certification if required by the franchise of the business unit. A valid drivers license and proof of…