Team Relations Specialist

Overview

The Team Relations Specialist (TRS) serves as a trusted advisor and strategic partner to leaders and team members, fostering a positive, compliant, and high‑performing workplace culture across Sun Communities. This role is responsible for supporting team member relations initiatives and providing guidance on a broad range of human resources matters, including employee relations, performance management, policy interpretation, workplace investigations, compensation, benefits, and employment practices.

The TRS partners closely with leaders to proactively address workplace concerns, resolve team member relations issues, mitigate organizational risk, and ensure consistent application of company policies, procedures, and employment laws. Through effective coaching, counseling, and problem‑solving, the TRS helps leaders navigate complex people matters while promoting accountability, engagement, and professional development.

The Team Relations Specialist (TRS) serves as a trusted advisor and strategic partner to leaders and team members, fostering a positive, compliant, and high‑performing workplace culture across Sun Communities. This role is responsible for supporting team member relations initiatives and providing guidance on a broad range of human resources matters, including employee relations, performance management, policy interpretation, workplace investigations, compensation, benefits, and employment practices.

The TRS partners closely with leaders to proactively address workplace concerns, resolve team member relations issues, mitigate organizational risk, and ensure consistent application of company policies, procedures, and employment laws. Through effective coaching, counseling, and problem‑solving, the TRS helps leaders navigate complex people matters while promoting accountability, engagement, and professional development.

• Supports and promotes the culture, values, and mission of Sun Communities by fostering a safe, inclusive, positive, and productive work environment. (Essential)
• Serves as a trusted resource to team members and leaders by providing guidance and support on employee relations matters, workplace concerns, and policy interpretation; escalates complex, high-risk, or sensitive issues as appropriate. (Essential)
• Maintains accurate, thorough, and timely documentation of employee relations matters, investigations, corrective actions, and performance trends within the team relations case management system and other HR databases. (Essential)
• Coaches and develops leaders on effective people management practices, including performance management, conflict resolution, communication, team member engagement, and accountability. (Essential)
• Reviews, advises on, and partners with leadership to administer corrective action and performance improvement processes, ensuring consistency and compliance with company policies and employment laws. (Essential)
• Conducts prompt, thorough, and objective investigations into allegations of discrimination, harassment, retaliation, misconduct, and other workplace concerns. (Essential)
• Documents investigation findings timely, recommends appropriate corrective actions, and facilitates resolution. (Essential)
• Responds to team member and leadership inquiries regarding compensation, benefits, leave programs, and HR policies, and partners with subject matter experts as needed to ensure accurate and timely resolution.
• Builds and maintains strong partnerships with operational leaders by attending department, regional, and company meetings to provide HR guidance, communicate policy updates, and support business objectives.
• Advises on employee relations best practices, policy application, risk mitigation strategies, workplace trends, and…