M365 Engineer

Company With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management.

An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence".thyssenkrupp Materials NA is a subsidiary of the internationally operating thyssenkrupp Group. Headquartered in Southfield, Michigan, thyssenkrupp Materials NA is a leading provider of production materials and integrated service solutions with almost 2,900 employees and more than 95 locations in North America.

With annual sales of $2.9 billion, the company is focused on value-added processing and distribution of a full line of aluminum, stainless, copper, brass, specialty metals, steel, and plastics products. Supply chain management, transportation and logistics, and production support outsourcing solutions are among the many services provided to customers. Business units include Copper and Brass Sales, Engineered Plastics, Ken-Mac Metals, Online Metals, thyssenkrupp Steel Services, thyssenkrupp Supply Chain Services, and thyssenkrupp Materials de Mexico.

Your responsibilities

Job Summary We are looking for a Microsoft O365 Engineer to join our Thyssen Krupp North America IT team to support our cloud-based M365 services and applications. This position will be responsible for the design, implementation, and maintenance of multiple Microsoft O365 solutions, such as Exchange Online, SharePoint Online, Teams, and One Drive. This role will also troubleshoot and resolve any issues related to Microsoft O365 performance, security, and availability.

Job Description

Key Accountabilities:

• Design, test, and implement Microsoft O365 solutions according to best practices and business requirements.
• Configure, administer, maintain, and sustain the Microsoft O365 services and applications, such as Exchange Online, SharePoint Online, Teams, One Drive
• Provide functional support to enhance capabilities in the areas of tenant management of O365 subscriptions
• Must have a thorough working knowledge of Microsoft 365 Exchange Online Administrator roles, duties, and daily performance operations
• Participate as a key team member in evaluating, planning, migrating, deploying, and managing Microsoft 365 services.
• Provide effective and efficient Tier 2 and Tier 3-level service desk support of all users for both cloud-based and client application-based issues
• Must be able to provide complete administration of the Microsoft 365 environment and its capabilities.
• Query Exchange environment using the Office 365 Command online tool
• Implement and support security policies, such as data retention.
• Manage problem resolution to a satisfactory completion by keeping abreast of assigned tickets and following the proper escalation processes via ticketing system.
• Update, contribute, and maintain local SharePoint team sites as procedures/documentation change.
• Manage all service operations, delivery, and business unit demand as it pertains to O365 applications
• Optimize processes in order to improve service delivery performance
• Take ownership of critical incidents, coordinating resolution parties, and establishing effect communication between stakeholders for post-incident review
• Collaborate with other service managers and service owners to exchange best practice approaches

Qualifications

• Bachelor's degree in Information Technology or equivalent work experience
• Minimum 5 years Overall IT Operations / Infrastructure Experience
• Minimum 3 years…