User Experience Designer

Title: eCommerce UX Designer

Location: Southfield, Michigan (5 days onsite)

Position: Direct hire, full-time

The eCommerce UX Designer will work directly alongside the eCommerce Product Owner playing a pivotal role in crafting exceptional user experiences for the client’s online retail platform. This role collaborates closely with cross‑functional teams to enhance usability, accessibility, and overall customer experience. From wire framing to prototyping, the designer will drive optimization of the ecommerce website to ensure seamless navigation and conversion pathways.

The role also includes conducting qualitative and quantitative research to uncover insights that inform strategic decision‑making and optimize the end‑to‑end shopping journey.

• Collaborate with product managers, developers, and other stakeholders to understand business objectives and user needs.
• Translate business requirements and user needs into intuitive and engaging user interfaces for the ecommerce website.
• Conduct user research, benchmarking and analysis to gather insights and validate design decisions.
• Create wireframes, prototypes, and mockups to visualize and communicate design concepts effectively.
• Conduct usability tests, interviews, surveys, and heuristic evaluations to gather actionable insights and feedback from our customer base.
• Iterate designs based on feedback, data‑driven insights, and emerging trends in ecommerce UX/UI design.
• Ensure consistency in design elements, interactions, and user flows across different pages and devices.
• Advocate for user‑centric design principles and best practices within the organization.
• Stay updated on industry trends, emerging technologies, and competitor experiences to identify opportunities for innovation and improvement.
• Collaborate with developers to ensure the feasibility and implementation of design solutions within technical constraints.
• Participate in design reviews, brainstorming sessions, and cross‑functional workshops to foster collaboration and ideation.
• Design and execute qualitative and quantitative research studies to understand customer needs, behaviors, and pain points throughout the ecommerce shopping journey.
• Analyze research findings and data to identify trends, opportunities, and areas for improvement in the ecommerce user experience.
• Utilize tools and methodologies such as journey mapping, personas, and empathy mapping to deepen understanding of the customer experience.
• Monitor and analyze key performance indicators (KPIs) related to customer satisfaction, conversion rates, and engagement metrics to track the impact of UX improvements.
• Plan, execute, and analyze A/B tests to validate design hypotheses and improve user engagement and conversion rates.
• Design user‑centered digital experiences that adhere to accessibility standards such as WCAG 2.1, ensuring products are usable by people with diverse abilities.
• Conduct accessibility audits and usability testing to identify and resolve accessibility issues throughout the design process.

• Proven experience (5+ years) as a UX/UI designer with a focus on ecommerce websites or digital products.
• Proficiency in design tools such as Sketch, Adobe XD, Figma, or similar software.
• Strong understanding of user‑centered design principles, information architecture, and interaction design.
• Experience conducting user research, usability testing, and applying insights to inform design decisions.
• Solid portfolio showcasing examples of ecommerce website designs, wireframes, prototypes, and user flows.
• Excellent communication skills with the ability to articulate design concepts and rationale to stakeholders.
• Ability to work collaboratively in a fast‑paced environment, prioritize tasks, and meet deadlines.

• Bachelor's degree in Design, Human-Computer Interaction, or related field.

• Familiarity with frontend development technologies (HTML, CSS, JavaScript).
• Knowledge of WCAG accessibility standards and best practices in ecommerce design.

This is an opportunity to shape impactful ecommerce experiences from research through execution, directly influencing usability, accessibility, and conversion outcomes. If you enjoy blending creativity, analytics, and customer insight to improve digital shopping journeys, this role offers meaningful ownership and collaboration across teams.

As a trusted technology partner, CEI delivers solutions that help our customers transform their business and achieve meaningful results. From strategy and custom application development through application management - our technology and digital experience services are tailored to meet each unique need of our customers. Our staffing solutions bring specialized skills to complement our customers' workforce and project requirements.