Phone Support Specialist

Job Title: Technical Support Phone Support Specialist

Location: Southfield, MI (Onsite)

Pay Range: $23 - $25/ hour

What’s the Job?

• Troubleshoot and diagnose hardware and software issues for inventory management systems.
• Provide clear diagnostics, repair guidance, and remote issue resolution to field associates and customers.
• Use remote access tools to perform investigations and guide users through technical steps.
• Document issues, solutions, and root cause analysis for continuous improvement.
• Maintain timely, professional communication and deliver high‑quality customer service.

What’s Needed?

• 3+ years of experience with PC hardware, peripherals, and client/server technologies.
• Strong troubleshooting skills, especially over the phone.
• Working knowledge of TCP/IP, VPN, RDP, and related network protocols (preferred).
• Proficiency with remote access tools (VPN, Terminal Services, Team Viewer, RDC).
• Self‑motivation, attention to detail, and strong time‑management skills.

What’s in it for me?

• Opportunity to support a key technical upgrade initiative.
• Gain experience with enterprise‑level hardware/software support.
• Work independently while contributing to a high‑impact project.
• Strengthen professional troubleshooting and customer service skills.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!