Internship - Analytics; Service

Position: Internship - Analytics (Service)
Your Tasks:

* We have an exciting opportunity for a detail-oriented and analytical student to support our Service organization through a hands-on CRM integration project. This internship will focus on integrating existing service operations - specifically service cases and service quotes - into our Salesforce CRM platform. The role will collaborate closely with Service, Sales, and IT/CRM teams to translate current workflows into standardized, scalable Salesforce processes that improve visibility, reporting, and cross-functional collaboration.

* Document and analyze current service workflows, including case management and quoting processes

* Map service activities and identify key data requirements for CRM integration

* Assist in configuring Salesforce objects such as Cases, Work Orders, and Quotes

* Support the design of standardized processes that improve handoffs between Sales and Service

* Contribute to dashboard and reporting development to enhance data visibility for leadership

* Participate in cross-functional meetings to gather requirements and validate system functionality

* Assist with user testing, process validation, and documentation of best practices

Your

Skills:

* Currently pursuing a Bachelor's degree in Business Analytics, Information Systems, Data Analytics, Business Administration, or related field

* Strong analytical and problem-solving skills

* Interest in CRM systems, process optimization, and business systems integration

* Familiarity with Salesforce or other CRM platforms is a plus

* Ability to translate business requirements into structured processes

* Strong communication skills and ability to work cross-functionally

* Proficiency in Excel; exposure to reporting tools or dashboards is a plus

Intern Program Highlights

* 12-week paid internship program (May 8 - August
3) with flexibility to accommodate academic schedules

* Structured summer program including networking events, professional development opportunities, and team-building activities

* Social outings and engagement events with fellow interns

* Capstone-style final presentation delivered to company leadership

* Valuable exposure to senior leadership and cross-functional teams

* Hands-on experience with CRM configuration, business process optimization, and real-world systems implementation not typically encountered in the classroom