Customer Care Specialist

Leading the Future in Luxury Electric and Mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

Position:
Automotive EV Technical Support Specialist (Customer Care Specialist)

As an Automotive EV Technical Support Specialist, you will assist customers with technical issues related to Lucid Motors vehicle hardware and software. A customer‑first approach, creativity, and technical support aptitude are essential. Establishing excellent relationships with Lucid vehicle owners and internal departments is crucial for effective problem resolution.

The Lucid Motors office is located at: 26533 Evergreen Road, Travelers Tower II, Southfield, MI 48076.

Shifts:

3:30 pm – 12:00 am EDT (full time). This position offers the potential for a hybrid schedule, meaning work‑from‑home flexibility on Fridays and Saturdays. This option is not guaranteed and is based on individual performance, reliability, and the ability to work independently.

• Handling Customer Support Cases:
  Providing technical assistance through Phone, Email, SMS and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Updating Tech Tips:
  Maintaining the company knowledge base by creating, editing and posting brief documents and tech tips.
• Evaluating troubleshooting Processes:
  Assessing compatibility between new and updated technology with existing systems.
• Improving Existing Processes:
  Reviewing proposed changes and making recommendations.
• Testing System Functionality:
  Ensuring Lucid vehicle components work optimally.
• Create and Maintain Customer Relationships:
  Demonstrating credibility and building customer confidence through emotional intelligence and expert level product knowledge.
• Data Integrity and Privacy:
  Appropriately and accurately using systems to keep customer and Lucid’s information secure and confidential.

• Availability to work weekends and support flexible schedules to serve customers 365 days a year.
• Full‑time attendance during 3‑week training is mandatory.
• 2+ years of experience in technical support and troubleshooting.
• High school Diploma or GED required.
• Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience.
• Eagerness to take on new responsibilities.
• Excellent communication and technical comprehension skills.
• Detail‑oriented, proactive, and capable of strong critical thinking.
• Skilled in navigating ambiguity in a high volume, high‑touch environment.
• Familiarity with MS Office Suite (e.g., Outlook) and related communication tools (CRM).
• Familiarity with Mac OS.
• Flexibility to work evenings, weekends, or holidays.

• Experience in automotive or electric vehicle industry.
• Fluency in multiple languages (Canadian French, Spanish or other).

$21 - $25 USD per hour

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401(k). Eligible candidates may be part of Lucid’s equity program and/or a discretionary annual incentive program, subject to program rules.

At Lucid, we celebrate diversity! We are an equal‑opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, or any other characteristic protected under applicable State or Federal laws and regulations.