Laith Alawsachi – Internal Transfer

Your role

• Primary responsibility is to provide technical support via the telephone and Microsoft Teams to over 3000 staff in 27 different locations.
• Documenting and resolving incidents within the prescribed processes and Service Level Agreements.
• Identify, communicate, and eliminate trends related to technology incidents.
• Develop relationships with key staff and assist them in leveraging new technology to enhance client service/business functionality.
• Demonstrate the ability to work independently and prioritize multiple competing tasks.
• Hold self-accountable to meet commitments, help others achieve objectives, and persist despite obstacles.
• Communicate effectively and adapt the style of communication based on the situation or person.
• Learn and grow technical skills to support different applications, workflows, and hardware.
• Be flexible with respect to work requirements and timings of shifts based on business requirements.
• Occasional travel to other offices for project-type work and support.

• Bachelor's Degree in a related field preferred.
• 2+ years’ experience in general technology support.
• 1-2 years’ Help Desk experience preferred.
• Windows 10 Desktop Operating System experience.
• Network Connectivity experience.
• Microsoft Office 2019/365 (Excel, PowerPoint, Word, Visio, Outlook) experience.
• Working knowledge of Dell Latitude servers 2008/2012.
• Exchange knowledge is a plus.
• 10% travel for this position.
• Must be able to work a modified schedule of working from both home and the office.
• Must be able to lift at least 40 lbs. (specific job duties may require additional lifting to move, transport, position, and install equipment).
• Stationary/sitting position.
• Non-exempt position eligible for overtime for hours that exceed the standard 40-hour work week.

Plante Moran is an Equal Opportunity Employer.

Applicants must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English.