Lucy Jiang Lape – Internal Transfer

Manager, User Experience (UX) Research and Design Services

Your work will include, but not be limited to:

• Lead and mentor a team of UX researchers, designers, and Human-AI interaction specialists supporting “Think Cycle” intake and discovery and firm‑wide project consultations, providing formal performance feedback and supporting their career development
• Champion user‑centered design principles and best practices across the firm, advance adoption of UX standards, and stay current on methods, tools, and trends to advance our UX capabilities
• Execute a comprehensive UX strategy that supports the research, design, and development of new processes, products, and services in partnership with our product teams, practice, and internal firm services teams
• Partner with technology and business leaders to align UX capacity and skills to product and project activities
• Foster a culture of accountability, collaboration, and continuous improvement within the UX team

• Manage the UX planning process, pipeline, and execution of UX research and design services in partnership with practice innovation committees and technology services
• Measure the effectiveness of UX initiatives through quantitative and qualitative data analysis and prepare executive summaries
• Conduct UX research and design activities to gather quantitative and qualitative data and operational insights to guide multidisciplinary fusion team recommendations
• Ensure the creation of prototypes (paper and digital) achieves the targeted usability and experience goals against a set of established heuristics
• Ensure seamless integration of UX research and design findings into the firm’s SDLC processes, balancing user needs with technical capabilities to achieve targeted business outcomes
• Ensure UX research and design artifacts meet UX standards, achieve targeted outcomes, and support the potential transition to internal and/or external technical delivery partners

• Bachelor’s degree in UX, social science, or human‑computer interaction, with certifications in UX research and design (Master’s degree preferred)
• Minimum of 7 years of experience in UX, including at least 2 years in a leadership role
• Proven ability to lead a UX Center of Excellence and execute a comprehensive UX strategy that supports the research, design, and development of new processes, products, and services
• Proven ability to seamlessly integrate UX research and design findings into SDLC processes, balancing user needs with technical capabilities to achieve targeted business outcomes
• Excellent communication and interpersonal skills with the ability to articulate UX strategies, standards, and trends to stakeholders at all organizational levels
• Strong analytical and critical thinking skills with a keen attention to detail
• Proven ability to collaborate with multidisciplinary fusion teams to explore business problems and prototype potential solutions (processes, products, and services)
• Experience with Agile development methodologies that enable effective collaboration with IT teams in an iterative design and development environment

• Must be able to remain in a stationary sitting position for at least 75% of the time
• Must be able to lift at least 15 lbs; specific job duties may require additional lifting, transport, position and installation of equipment
• Often required to bend and lift packages; occasional moving and lifting of equipment; bending, lifting, climbing required to position self to maintain computers during engagements
• Must occasionally move about the inside of the office to access machinery, cabinets, etc.
• Frequent communication with individuals who have inquiries; must be able to exchange information as required
• Must be able to work in a high‑stress environment
• Reliable transportation and valid driver’s license, including a clean driving record; minimum levels of auto insurance coverage required
• Ability to travel locally, work overtime and weekends required

• Exemption status:
  Exempt
• Supervision level:
  Moderate Supervision

Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug‑free workplace.