Data Systems Manager​/Director

Who We Are

SEIU Healthcare Michigan (HCMI) is a labor union representing tens of thousands of long-term care and hospital workers across Michigan. We are part of the two-million-member Service Employees International Union (SEIU) — one of the fastest-growing unions in North America. Our work is grounded in the belief that all workers deserve dignity, fair pay, and a voice on the job.

This is a rare generalist role for someone who is equally comfortable building a data pipeline, troubleshooting a systems issue, managing a team of four, and presenting a dashboard to senior leadership — all in the same week.

• Maintain the overall integrity and quality of the membership database
• Own the organization's membership database — ensuring accuracy, integrity, and accessibility of data used by leadership, organizers, and operations staff daily
• Generate dashboards and exception reports for staff & leadership
• Manage the full data pipeline from source systems through cloud transformation to executive dashboards — monitor for failures, troubleshoot issues, and continuously improve reliability
• Generate compliance reports and financial reconciliation submissions on recurring schedules — ensuring the organization meets all regulatory and institutional obligations on time
• Respond to ad hoc data requests from auditors, leadership, and external stakeholders — pulling, formatting, and validating data accurately under deadline pressure
• Administer organizing campaign databases and support data needs across member engagement, political, and contract campaigns
• Build and maintain custom scripts and automations that reduce manual effort across the data team's daily workflows
• Lead the organization's transition to an upgraded membership platform when initiated — serving as primary technical lead for the migration project
• Serve as the organization's IT Coordinator — handling basic tech issues with the support of a tenured IT services company, managing user accounts, security settings, licensing, and configuration for approximately 55 staff
• Coordinate with the managed IT vendor on device management, endpoint provisioning, and network infrastructure — serving as the internal point of accountability for IT operations
• Administer the mobile device management program for organization-issued phones
• Manage the organization's cybersecurity posture: oversee MFA enrollment, monitor domain health and email authentication, implement technology policies, and respond to threats in coordination with the IT vendor
• Provide technical assistance to users and troubleshoot database-related issues, managing vendor relationships and advocating for necessary fixes or patches.
• Evaluate the current data stack, identify inefficiencies and redundancies, and bring forward recommendations to leadership with a focus on cost-effectiveness and operational simplicity
• Identify manual processes that can be automated at low or no additional cost and implement improvements proactively

• Directly manage a team of four — setting performance standards, conducting regular quality reviews, and supporting individual development
• Build a team environment rooted in trust, high standards, and psychological safety — particularly important for a team whose work is detail-intensive and often low-visibility
• Identify and implement Standard Operating Procedure (SOP) improvements continuously.
• Provide ongoing training and coaching on all data and technological tools.
• Drive technology adoption across the organization — bringing staff along on new tools and processes through patience, relationship-building, and clear communication rather than mandates
• Reduce shadow IT and informal workarounds by building systems that staff actually want to use
• Collaborate with every department to ensure data needs are being bet and data integration is used effectively for campaign success.
• Develop and maintain documentation for every critical process so that no single person — including yourself — is ever the only one who knows how something works

You bring technical depth across multiple domains

• Database or CRM administration (3+ years)
• Advanced…