Network Operation Technician; 2nd Shift

Overview

Company Overview: , LLC is headquartered in Southfield, Michigan, and has been providing High-Capacity Business Internet, Colocation, and Telecommunications services for 25 years, from small to Fortune 500 companies. We are one of Michigan’s fastest-growing privately held companies offering competitive wages, healthcare benefits, and a great work environment. We attract top talent, bringing diverse experiences and creativity to our team and fostering an environment that enables employees to apply their skills, creativity, and experience in an independent and impactful way.

Our people are at the core of our success. We attract and retain top talent who bring diverse experiences, creativity, and leadership to our team. We are growing rapidly and are passionate about making a difference every day.

Our Mission – Building networks to make Michigan communities and businesses the best connected on the planet.

A NOC Technician (2nd Shift) holds the responsibility of working during the 2nd shift. Duties include attending to customer phone calls, managing customer support tickets, addressing customer concerns and finding solutions, providing timely and accurate feedback, monitoring the data center, and assisting in the resolution of facility-related issues. Comprehensive training will be provided to ensure success in the role.

• Monitor network and data center operations to ensure optimal performance and uptime.
• Manage and resolve customer tickets promptly, ensuring accurate documentation and follow-up.
• Take ownership of customer issues, investigate thoroughly, and drive resolutions to completion.
• Provide timely, clear, and accurate feedback to customers and internal teams.
• Handle wholesale phone number porting.
• Collaborate with other departments to ensure seamless communication and problem resolution.
• Adhere to established processes and contribute to continuous improvement efforts.

Full-Time (on-site)

• Must be Authorized to Work in the U.S. Without Sponsorship
• WAN/LAN-Related Experience Desired
• IT-Related Experience Desired
• Ability to Work on On-Call Rotation
• Excellent Verbal and Written Communication Skills
• Strong Problem Solving Skills

Computer networking: 1 year (Preferred)

High School or equivalent (Preferred)

Driver’s License (Required)

• Paid time off
• 401(k) – Savings plan with Company Match
• Health insurance – For you and your entire family on day 1 of employment
• Dental insurance – For you and your entire family on day 1 of employment
• Vision insurance – For you and your entire family on day 1 of employment

Thank you for your interest in working with 123

NET. If your resume is selected, we will reach out through email with information about the rest of the hiring process.