Deskside Technician – Rapid Response

Deskside Technician – Rapid Response Position Summary The Deskside Technician – Rapid Response team is the go-to group for escalations, special projects, and high-priority support across the organization. You'll own the full lifecycle of deskside support: resolving escalated issues, managing hardware inventory, and ensuring asset data accuracy.

Responsibilities Resolve escalated hardware, software, and network support requests from internal users

Install, configure, and troubleshoot desktops, laptops, peripherals, and related systems (Windows/Mac)
Image and re-image workstations as needed

Support M&A onboarding activities and ad hoc project work Process incoming hardware inventory within designated time windows

Track inventory stock levels and reconcile data discrepancies in the asset management system

Document issues, resolutions, and processes to maintain team knowledge and consistency

Provide support to fellow team members on complex or escalated issues

Coordinate small team projects as needed

Skills & Experience4–7+ years of technical support experience

Strong desktop support skills across Windows and Mac environments

Experience with a range of hardware: desktops, notebooks, printers, monitors, cabling, and peripherals

Proficiency with Microsoft Office, remote support tools (e.g., Teams), and ticketing/tracking systems

Experience with Microsoft Intune (Endpoint Management, Group Membership, Recovery Key management)
Basic Windows administration experience preferred (Active Directory, file/folder permissions, Exchange distribution lists)
Experience managing and tracking hardware assets

What We're Looking For Self-motivated and resourceful — you research and troubleshoot before escalating

Strong communicator who can support a variety of users with professionalism and patience

Comfortable working independently in a fast-paced, shifting-priority environment

Takes ownership of their work and follows through without needing to be reminded

What Success Looks Like First 30 Days Actively learning systems, tools, and team processes

Shadowing team members and observing workflows

Beginning to handle tickets with guidance and support

By 90 Days Working independently on most assigned issues

Navigating tools and processes confidently without frequent questions

Contributing to team efficiency through strong documentation habits and self-sufficiencydocumentation habits and self-sufficiency

For this US-based position, the base pay range is $48,131.00 - $81,225.49 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%
The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at  for  PRIVACY NOTICE:
California resident job applicants can learn more about their privacy rights California Consent To learn more, visit: R1

RCM.com Visit us on Facebook
#J-18808-Ljbffr