IT Fulfillment Specialist

Locations

MI-Southfield, MI
21900 Melrose Ave
Suite 1, Building O
Southfield, MI 48075, USA

• On-site
• IT
• Full-Time
• Requisition #: ITFUL
  030907

The IT Fulfillment Specialist is responsible for executing end-to-end IT service requests related to hardware, software, user onboarding/offboarding, and general IT provisioning. This role supports the operational efficiency of IT service delivery by ensuring timely, accurate fulfillment of user needs while managing inventory and providing Tier 2 support for routine technical issues.

Reporting to the IT Service Delivery Manager, the Fulfillment Specialist serves as a critical resource in maintaining a responsive and effective user support experience. The ideal candidate combines technical aptitude, organizational skills, and attention to detail to support core IT operations and improve service consistency across the organization.

• Fulfill service requests for laptops, desktops, monitors, peripherals, and licensed software.
• Coordinate device imaging, configuration, and deployment for both remote and onsite users.
• Track software distribution and ensure license compliance across all assigned assets.

• Prepare and provision devices and accounts for new hires, including setup of required software, access, and equipment delivery.
• Coordinate hardware recovery, account deactivation, and access revocation for offboarding processes.
• Work with HR and security teams to align IT onboarding/offboarding with organizational policies.

• Maintain accurate records of hardware inventory, including device status, location, and assignment.
• Perform regular audits and reconcile asset inventory with procurement and asset tracking systems.
• Coordinate with vendors and procurement to manage stock levels and device ordering.

• Respond to and resolve escalated support tickets from Tier 1, particularly those related to hardware, software, or user provisioning.
• Collaborate with infrastructure, application, and security teams to resolve support issues requiring cross‑functional input.
• Document solutions and contribute to knowledge base content for recurring requests.

• Follow ITIL‑aligned procedures for request fulfillment and asset management.
• Maintain up‑to‑date SOPs, checklists, and hand‑off procedures for IT service delivery workflows.
• Support internal audits and compliance activities related to inventory and access management.

• Service Fulfillment: Able to deliver hardware, software, and access services with speed and precision.
• Customer Service: Provides professional, user‑focused support with empathy and responsiveness.
• Inventory Control: Maintains reliable asset records and manages stock effectively.
• Problem Solving: Troubleshoots Tier 2 technical issues with attention to root cause and resolution.
• Process Discipline: Follows structured procedures for compliance, security, and standardization.
• Collaboration: Works effectively across teams to coordinate support and maintain service continuity.

The Company is an equal opportunity employer and makes employment decisions based on merit. We want to have the best available people in every job. Therefore, the Company does not discriminate against its associates or applicants because of race, religion, color, sex (including childbirth, breast feeding, and related medical conditions), national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability or any other category protected by applicable state, federal law, and local laws.

This policy extends to all persons and to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, termination, promotions, transfers, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable…