System Validation Front Desk

About the Position

We are looking for a System Validation Front Desk to perform first‑level analysis of issues reported by customers during the development phase of the product. The role involves verifying product behaviour, checking customer requirements, characterising defects, interviewing customers, and routing confirmed issues to the appropriate development team. Front Desk responsibilities may be combined with other validation roles such as defect manager, vehicle tester, or product validation leader on small‑scope projects.

• Ensure first‑level customer defect analysis during development, on time and according to priority.
• Reject or duplicate defects to focus analysis on real issues.
• Facilitate common understanding of defects between customer, product validation, software, and hardware teams.
• Track customer defects to closure, coordinating timing and priorities with technical teams.
• Verify issue fixes before customer delivery.
• Design and execute automated stress/performance tests.
• Provide regular defect status reports for customers.
• Discuss defect status with customers periodically in support of the project team (PVL and technical referents).
• Coordinate with TPL and SW PL to ensure defect validation supports resolution until closure.
• Support PVL and Project Manager with defects.
• Support CCB (Change Control Board) meetings for defect handling.
• Organise training sessions for product analysts at Marelli and customer plants, and create related training material.
• Assist the SW team in reproducing defects, collecting logs, and providing needed information for analysis.

• Electronic Engineering Degree, Information Science Degree, or equivalent background.
• English (recommended): written and spoken at independent use level (B2 or higher).
• At least 3 years of experience in system testing activities, preferably in automotive or large‑scale markets.
• Experience working in multinational distributed teams.
• Strong analytical and synthesis skills for technical issues.
• Problem‑solving attitude and customer‑management ability.
• Knowledge of test management and defect management tools.
• Familiarity with car diagnostic tools.
• Reporting skills.

• Knowledge of electronics organization and roles.
• Understanding of product development standard processes (PDH, P2).
• Team‑working mindset.
• Decision‑making ability.
• Project planning, monitoring, and control skills.
• Leadership qualities.
• Organizational skills for self and team activities.
• Customer project planning and milestone management.
• Knowledge of automotive technical, environmental, and homologation standards.
• Analytical tools and methodologies (e.g., FMEA, FTA).
• Knowledge of software development toolchain.
• Requirement analysis skills.
• Configuration management tools experience.
• Performance monitoring techniques.
• System integration and validation development processes.
• Requirements management tools knowledge.