Deskside Technician – Rapid Response

Position Summary

Deskside Technician – Rapid Response team is the go‑to group for escalations, special projects, and high‑priority support across the organization. The role owns the full lifecycle of deskside support: resolving escalated issues, managing hardware inventory, and ensuring asset data accuracy.

• Resolve escalated hardware, software, and network support requests from internal users
• Install, configure, and troubleshoot desktops, laptops, peripherals, and related systems (Windows/Mac)
• Image and re-image workstations as needed
• Support M&A onboarding activities and ad‑hoc project work
• Process incoming hardware inventory within designated time windows
• Track inventory stock levels and reconcile data discrepancies in the asset management system
• Document issues, resolutions, and processes to maintain team knowledge and consistency
• Provide support to fellow team members on complex or escalated issues
• Coordinate small team projects as needed

• 4–7+ years of technical support experience
• Strong desktop support skills across Windows and Mac environments
• Experience with a range of hardware: desktops, notebooks, printers, monitors, cabling, and peripherals
• Proficiency with Microsoft Office, remote support tools (e.g., Teams), and ticketing/tracking systems
• Experience with Microsoft Intune (Endpoint Management, Group Membership, Recovery Key management)
• Basic Windows administration experience preferred (Active Directory, file/folder permissions, Exchange distribution lists)
• Experience managing and tracking hardware assets

• Self‑motivated and resourceful – research and troubleshoot before escalating
• Strong communicator who can support a variety of users with professionalism and patience
• Comfortable working independently in a fast‑paced, shifting‑priority environment
• Takes ownership of their work and follows through without needing to be reminded

• Actively learning systems, tools, and team processes
• Shadowing team members and observing workflows
• Beginning to handle tickets with guidance and support

• Working independently on most assigned issues
• Navigating tools and processes confidently without frequent questions
• Contributing to team efficiency through strong documentation habits and self‑sufficiency

Base pay range: $48,131.00 – $81,225.49 per year. Additional details regarding compensation, bonuses, and benefits are provided to candidates upon interview.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity, or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.

California privacy notice:
California resident job applicants can learn more about their privacy rights.