Desktop Analyst

Position Summary:

Responsible for providing desktop support and ensuring a high level of customer satisfaction with systems and applications. Troubleshoots PC/Mac software and hardware. Supports end user devices including PC's, Mac, Printer/Scan, mobile devices, and various peripherals. Provides conference room technology support. Responsible for the deployment of software and related licenses as well as hardware and new PC/Mac deployments.

Responsibilities:

* Provides excellent support by proactively responding to problems and requests while engaging and collaborating with other IT teams.

* Operates as a technical expert in a variety of IT areas.

* Works as a cohesive member of a highly skilled team of IT experts.

* Develops and maintains in-depth and high-level knowledge of all loan Depot technical systems.

* Handles complex technical end-user issues as they are escalated from other areas of the organizations.

* Provides white glove support to executive level customers.

* Logs, researches, and accurately resolves end user inquiries and problems in a timely manner, meeting and exceeding SLAs as outlined for the end users.

* Performs other duties and projects as assigned.

Requirements:

* Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.

* Advanced knowledge of Windows Operating and Server Systems.

* Intermediate knowledge of Active Directory and Microsoft Office
365 applications.

* Intermediate networking knowledge and troubleshooting skills.

* Strong analytical and problem-solving skills.

* Intermediate skills in computer terminal and personal computer operation;
Microsoft Office applications including but not limited to:
Word, Excel, PowerPoint and Outlook.

* Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.

* Effective organizational and time management skills.

* Exceptional verbal, written and interpersonal communication skills.

* Strong customer focus and a service orientated mindset with the ability to work with business at all levels of the organization.

* Ability to learn new concepts and technology quickly.

* Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.

* Ability to organize and prioritize work schedules on a short-term and long-term basis.

* Ability to work with little to no supervision while performing duties.

* Minimum of two (2) + years' experience working in a similar field.

* Experience in the Mortgage industry preferred.

* Experience with Windows 10 & Mac operating systems required.

* Experience with PC/Mac software installation and maintenance required.

* Experience with PC/Mac troubleshooting required.

* Experience with LAN/WAN/WLAN technologies and support preferred.

* A+, Network +, MCTS (Windows Client), and/or MCP preferred.

* High School Degree or equivalent required;
Bachelor's degree preferred.

* Employees located within a commutable distance of our hub offices (Irvine, Scottsdale, Chandler, Southfield, or Plano) are expected to work on-site four days per week.

Why work for #teamloan

Depot:

* Competitive compensation package based on experience, skillset and overall fit for #Teamloan Depot.

* Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive

* Work with other passionate, purposeful, and customer-centric people

* Extensive internal growth and professional development opportunities including tuition reimbursement

* Comprehensive benefits package including Medical/Dental/Vision

* Wellness program to support both mental and physical health

* Generous paid time off for both exempt and non-exempt positions

About loan Depot:

loan Depot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loan Depot has revolutionized the mortgage industry with a…