Desktop Analyst

Position Summary:

Responsible for providing desktop support and ensuring a high level of customer satisfaction with systems and applications. Troubleshoots PC/Mac software and hardware. Supports end user devices including PC’s, Mac, Printer/Scan, mobile devices, and various peripherals. Provides conference room technology support. Responsible for the deployment of software and related licenses as well as hardware and new PC/Mac deployments.

• Provides excellent support by proactively responding to problems and requests while engaging and collaborating with other IT teams.
• Operates as a technical expert in a variety of IT areas.
• Works as a cohesive member of a highly skilled team of IT experts.
• Develops and maintains in-depth and high-level knowledge of all loan Depot technical systems.
• Handles complex technical end-user issues as they are escalated from other areas of the organizations.
• Provides white glove support to executive level customers.
• Logs, researches, and accurately resolves end user inquiries and problems in a timely manner, meeting and exceeding SLAs as outlined for the end users.
• Performs other duties and projects as assigned.

• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
• Advanced knowledge of Windows Operating and Server Systems.
• Intermediate knowledge of Active Directory and Microsoft Office
  365 applications.
• Intermediate networking knowledge and troubleshooting skills.
• Strong analytical and problem-solving skills.
• Intermediate skills in computer terminal and personal computer operation;
  Microsoft Office applications including but not limited to:
  Word, Excel, PowerPoint and Outlook.
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
• Effective organizational and time management skills.
• Exceptional verbal, written and interpersonal communication skills.
• Strong customer focus and a service orientated mindset with the ability to work with business at all levels of the organization.
• Ability to learn new concepts and technology quickly.
• Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments.
• Ability to organize and prioritize work schedules on a short-term and long-term basis.
• Ability to work with little to no supervision while performing duties.
• Minimum of two (2) + years’ experience working in a similar field.
• Experience in the Mortgage industry preferred.
• Experience with Windows 10 & Mac operating systems required.
• Experience with PC/Mac software installation and maintenance required.
• Experience with PC/Mac troubleshooting required.
• Experience with LAN/WAN/WLAN technologies and support preferred.
• A+, Network +, MCTS (Windows Client), and/or MCP preferred.
• High School Degree or equivalent required;
  Bachelor’s degree preferred.
• Employees located within a commutable distance of our hub offices (Irvine, Scottsdale, Chandler, Southfield, or Plano) are expected to work on-site four days per week.

• Competitive compensation package based on experience, skillset and overall fit for #Teamloan Depot.
• Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
• Work with other passionate, purposeful, and customer-centric people
• Extensive internal growth and professional development opportunities including tuition reimbursement
• Comprehensive benefits package including Medical/Dental/Vision
• Wellness program to support both mental and physical health
• Generous paid time off for both exempt and non-exempt positions

loan Depot (NYSE: LDI) is a digital commerce company committed to serving its customers throughout the home ownership journey. Since its launch in 2010, loan Depot has revolutionized the mortgage industry with a digital-first approach that makes it easier, faster, and less stressful to…